User Researcher, 8am

$110-130k

Figma

Zoom

Junior, Mid and Senior level

Remote from US

Professional business platform for client-focused professionals

Open for applications

Professional business platform for client-focused professionals

501-1000 employees

FintechB2BInternal toolsPayments

Open for applications

$110-130k

Figma

Zoom

Junior, Mid and Senior level

Remote from US

501-1000 employees

FintechB2BInternal toolsPayments

Company mission

To empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business.

Job

Company

Role

Who you are

2-5 years industry experience where you conducted qualitative user research
Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes
Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders
Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dscout, Dovetail, Reduct, Qualtrics, Sawtooth, etc.)
Experience with B2B, legal tech, practice management or SaaS products
Bonus: Fluency in Spanish is a plus, but not required
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

What the job involves

As a mid-level user researcher, you'll independently conduct research for our legal practice management products, collaborating cross-functionally to discover problems and deliver user-centered solutions that drive measurable impact
You'll work closely with product designers, product managers, engineers and key stakeholders to translate user insights into solutions that align both user needs and business objectives
Conduct generative and evaluative research across product experiences with methodological rigor
Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
Create compelling presentations and reports to communicate learnings and recommendations
Develop a deep understanding of user needs and pain points for 8am’s legal practice management product suite, acting as the voice of the user
Identify strategic opportunities that address user needs and create business value

Our take

Many professionals find their time taken up by administrative tasks and operational processes, leaving them fewer hours to focus on the work they love. 8am (formerly AffiniPay) supplies finance, payments and management software to make these processes swifter and easier, saving users precious time.

The company has a wide range of products including payments and reporting for accountants, legal case management software, and operations assistance for nonprofits. This broad scope allows 8am to serve a myriad of professionals across legal, accounting, construction, design and association.

The company has seen significant investment which has allowed it to grow, innovate and extend its suite of solutions. Its rebrand to 8am followed a series of acquisitions through which it expanded its scope - with the various products now delivered under one unified brand.

Steph

Company Specialist at Welcome to the Jungle

Company

Company benefits

Wide range of affordable, company-supported medical, dental, vision, and disability plans
Reimbursements for whatever helps you bring the WOW, whether that’s health and wellness or learning
Mental health support and an Employee Assistance Program
Access to cutting-edge conferences, professional manager coaching and ongoing professional development
Bonuses and unit options as part of our total rewards packages
Team meetings, company-wide all-hands, and offsite events
Office, remote & hybrid work options

Company HQ

Davenport Ranch West, Austin, TX

Leadership

Dru Armstrong

(CEO)

Advisor for Women@Austin and Board Member at YPO. Former CEO of Grace Hill, and co-founded and was CEO at Lily Pod.

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