Account Specialist, Thomson Reuters

• 3+ years experience in account management, retention & renewals, sales, or a related field
• Excellent communication and interpersonal skills
• Fluency in English as well as in one of these languages is required: Fluent German and English
• Proficiency in CRM software and sales tools, driving utilization of tools and process training
• Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.​
• Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement
• Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.​
• Strong organizational skills with the ability to manage multiple tasks and deadlines.​
• Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.​
• Ability to work effectively with cross-functional teams

• The Account Specialist position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations. Their metrics reflect their efficiency, accuracy, and contribution to overall account management success to drive sales, upsells, cross sells, and renewals and provide exceptional customer service.​
• Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.​
• Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.​
• Track and manage all customer renewals, ensuring timely and accurate processing.​
• Prepare and send out quotes, contracts, and other necessary documentation.​
• Serve as a point of contact for customers regarding sales, renewal, and support inquiries.​
• Provide regular updates to the sales team and management on sales, renewal status and performance metrics
• Communicate with customers regarding upcoming renewals, addressing any questions or concerns.​
• Analyze customer data to identify trends and opportunities for improvement
• Maintain and update customer information in the CRM system​

• Global careers
• Flexibility
• Work that matters
• Employee appreciation & recognition
• 2 paid volunteer days
• Learning and development
• Parental leave
• Social events and activities
• 2 mental health days off

Thomson Reuters is reinventing the way professionals work. The multinational media conglomerate provides answers that help professionals make better decisions to run smarter businesses. It targets those in complicated sectors that move society forward; tax, law, compliance, government, and media.