Implementation Manager, VTS
$76-93k
Offers equity
4 days a week in office
Commercial real estate technology solution
Open for applications
Commercial real estate technology solution
501-1000 employees
Open for applications
$76-93k
Offers equity
4 days a week in office
501-1000 employees
Company mission
To unify owners, operators, brokers, and tenants to capitalize on opportunities revealed in every square foot of their properties.
Role
Who you are
- To succeed in this role, you should bring prior experience in project management and SaaS, strong communication skills, and the ability to operate independently
- This role is well suited for someone who enjoys structured execution, detailed workflows, and completing the tasks required to keep projects moving, especially during the first phase of their journey at VTS
What the job involves
- This role sits within the Implementation Services team and is primarily aligned to Lease, Marketing and Data (LMD) projects, with the flexibility to support Activate engagements when needed
- Our team ensures the successful rollout of VTS products and continuously improves time to value for clients
- As an Implementation Manager, you will guide clients through onboarding their data, approving project milestones, and adopting VTS products
- Work cross-functionally across teams at VTS to support a consistent client experience from pre-sale through implementation and early adoption
- Plan, schedule, and manage project timelines from kickoff through go live while ensuring milestones are delivered on time and within scope
- Support technical onboarding including client data collection, data ingest coordination, integration reviews, validation, and troubleshooting
- Facilitate recurring project touchpoints to ensure clients are meeting requirements and progressing toward approval and adoption
- Create clear and structured implementation plans based on client goals, including data workflows, automation opportunities, and recommended processes
- Manage hands on implementation tasks such as reviewing data, updating configurations, preparing documentation, coordinating follow ups, and executing process checklists
- Maintain high attention to detail while balancing recurring task driven work with end to end project ownership
- Collaborate with internal teams to escalate blockers, resolve issues, support UAT, and ensure a smooth handoff into ongoing support
- Flex between LMD and Activate projects as needed while maintaining a consistent delivery standard
Our take
Commercial real estate is a difficult business sector to plan for, especially for the largest firms managing huge portfolios of prime office space. Marketing, leasing, data analytics and retention efforts have traditionally required an array of different solutions, often poorly integrated with one another (if at all), and decision-making is often stymied by inaccurate reporting and inflexible, clunky tools.
VTS, a leading player in the commercial real estate tech sector, seeks to change this by unifying every real estate asset and function in a single platform. Combining marketing, asset management and reporting functions into a single interface, it also delivers data insights for decision makers to inform their investment and asset strategies.
VTS's user base has grown to over 45,000 commercial real estate firms including Blackstone, Brookfield Properties, and LaSalle Investment Management, and about 60% of the US's top quality office space is managed through its platform. Having raised a significant amount of funding it is investing heavily in research and development, sourcing strategic acquisitions and hiring additional talent.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2022
$125m
SERIES E
May 2019
$90m
SERIES D
Total funding: $304.6m
Company benefits
- Parental Leave: 16 weeks 100% paid parental leave for the primary caregiver and 6 weeks 100% paid leave for the secondary.
- Wellness: Dedicated monthly wellness events to promote physical and mental well-being.
- Exec coaching & mentorship: Extensive leadership coaching and mentorship offered through the year.
- Own a piece of VTS: Be an owner of the company you’re building with our equity packages.
- Never stop learning: VTS regularly hosts informal education sessions and provides an allowance for external courses.
Company HQ
Midtown South, New York, NY
Leadership
Nick Romito
(Co-Founder & CEO)Started his career in commercial real estate over a decade ago as a tenant rep and landlord broker at New York City’s Murray Hill Properties. Then went on to AM Properties before becoming the founder and CEO of Titan Advisors in 2009. Founded VTS in 2010.
Ryan Masiello
(Co-Founder)Started his career at Cushman & Wakefield, before getting recruited by JLL to help lead the firm’s business development efforts in New York, eventually becoming Senior Vice President.
Niall Smart
(Co-Founder & CTO)Previously co-founder and CTO at Hightower, and earlier was co-founder of Echodio, a Y-Combinator backed digital media startup that was acquired by RealNetworks in 2009.
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