Senior Sales Engineer, ALL.SPACE

• Ability to work independently at customer sites to investigate, diagnose, and resolve problems
• Must have strong interpersonal, verbal, and written communication skills with the ability to communicate effectively and collaboratively across internal and external organisations
• Demonstrated ability to adapt to new technologies, learn quickly, and shift priorities in an ever-changing and fast-paced environment
• Excellent customer service skills with the ability to manage obstacles and address multiple and sometimes conflicting demands
• Ability to maintain professionalism, composure, credibility, and enthusiasm and positively influence others
• Ability to take complex technical topics and explain them to non-technical audiences
• Ability to take initiative and work independently
• Proficient with Microsoft Office tools and applications Experience & Education Requirements / EEO
• Bachelors degree in Electronics/Electrical Engineering required; Masters degree preferred
• 8+ years of experience working in an Electronics/Electrical Engineering, Satcom Engineering, Sales Engineering, or related role is required

Desirable

• In this role, you will support the embedded development of ALL.SPACE’s technology and assist customers in the configuration and adoption of newly finished ALL.SPACE products
• As a member of the Sales Engineering team, you will leverage your experience of embedded hardware & software to provide technical support, develop applications, and deliver field demonstrations in support of product sales
• Effectively onboard new partners and work with the sales directors and customer account managers to respond to technical questions from both existing and prospective customers
• Prepare, update, and deliver professional training materials to ALL.SPACE customers and channel partners
• Troubleshoot customer and channel partner designs and systems, including software/hardware integration and interactions between them
• Work with channel partners to ensure ALL.SPACE best practices are being communicated and followed
• Relay technical information from customers and channel partners to both technical and non-technical stakeholders within ALL.SPACE to improve product offerings
• Improve and develop test tools to remove technical barriers to customer adoption
• Investigate, document, and coordinate product issues with other departments to ensure problems are addressed quickly and customer impact is minimized
• Act as an escalation point for the Customer Support team in diagnosing and ultimately resolving client issues
• Prepare, update, and maintain high quality technical documentation