Customer Experience Manager, Teads
Client Services/Ad Operations
$60-70k
2 days a week in office
Video advertising platform
Job no longer available
Video advertising platform
1001+ employees
Job no longer available
$60-70k
2 days a week in office
1001+ employees
Company mission
Teads is dedicated to making ad experiences better for brands, publishers, and consumers.
Role
Who you are
- A minimum of 2-5 years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company
- Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
- Programmatic Advertising
- Performance Advertising (direct response)
- Header Bidding
- Open RTB Protocol
- Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness
- Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve
- Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time
- Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker
- Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
- Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
- Possesses exceptional written and verbal communication skills
- Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others
- Ability to work in a fast-paced environment, manage multiple accounts, and meet deadlines
- Proficiency in Excel and PowerPoint
- Please note, we're on a hybrid work schedule and require working two days per week in the office
What the job involves
- Providing RFP (Request for Proposals) strategy to execute and ensuring storytelling is consistent across all departments, including creation of client presentations, media plans, and forecasting
- Ensuring new products are introduced strategically and in line with commercial/operational guidelines
- Leading kick off calls for upcoming campaign launches with client/agency stakeholders
- Assist in onboarding of customers to our self-service buying platform
- Work closely with Sales on pre-sale client needs & communication
- Be the lead point of contact for all client communication post-sale
- Lead preparation for campaign activation through clear and concise communication efforts with client
- Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis
- Effectively work with our Associate CX team for screenshots, tagging needs, reporting requests, avails pulls, site list requests & other tasks
- Analyze performance data to highlight key trends
- Plan and execute multiple incremental revenue prospecting plans each quarter in collaboration with Sales
- Help internal staff development through consistent and thorough knowledge sharing exercises
Our take
Teads operates a cloud-based end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital media. The modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.
The company partners with marketers and agencies, and has a mass reach for advertisers across some of the most well-known publishers in the world, such as Vice, CNN and BBC. After newly hiring talent into some senior roles, the company has enabled itself to switch focus towards providing more resources and service across some of the fastest-growing verticals such as automotive, retail, technology, telecoms, FMCG, travel, and luxury.
In 2025, it was announced that Teads had been acquired by Outbrain for $1 billion. This represents a significant step up for the two companies, which, combined, make the largest open internet business in the world. With an expanded reach of 2.2 billion customers, Teads and Outbrain will merge two of the richest contextual and interest data sets on the open internet.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2015
$13.5m
SERIES B
Oct 2013
$5.2m
SERIES A
Total funding: $49.9m
Company benefits
- Teads Summit - Every two years, all global team members come together to reflect on the previous year and plan for the upcoming.
- Training Program - Our training platform is available for everyone who wants to learn more about our products and offering. Mentorship and Buddy programs are in place in main regions.
- Wellness - A balanced approach to work and health is crucial in building a successful team, so we offer Teadsters gym memberships and healthy snacks at the office to support all aspects of working life.
- Work Hard, Play Hard - We’re not only friends in the office, Teads encourages all members to go to team activities outside of the office.
- Flexible Hours
Company HQ
Greenwich Village, New York, NY
Leadership
Bertrand Quesada
(Co-Founder & CEO)Previously Executive Director of Golog, and CEO of Ebuzzing.
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