Customer Service Agent, Liberis
Polish Speaker
+ Discretionary based performance bonus
A new era in embedded finance
Job no longer available
A new era in embedded finance
201-500 employees
Job no longer available
+ Discretionary based performance bonus
201-500 employees
Company mission
To supercharge the power of small businesses all over the world - delivering the financial products they need to grow.
Role
Who you are
- Fluent in both Polish and English
- Experience in a collections or customer service role, ideally in SME or financial services
- If you’re someone who thrives on helping others, solving problems, and driving positive outcomes - this is the role for you
- A calm, confident phone manner — with the ability to build rapport quickly and manage sensitive conversations
- Strong organisational skills and the ability to prioritise independently
- Proficiency in Excel and comfort working with data to guide your actions
- Integrity, resilience, and a proactive approach to problem-solving
- A keen eye for detail and the confidence to suggest improvements to our processes
What the job involves
- We’re the Collections team - a dedicated, compassionate group focused on supporting customers through moments of financial difficulty and helping them get back on track
- Based across the UK, Sweden, Germany, and the US, we work together to deliver thoughtful, solutions-focused service
- As we grow, we’re looking for a Polish-speaking Collections Agent to join our global team and support customers in the UK and Polish markets
- As a Polish-speaking Collections Agent, you'll play a key role in proactively engaging with customers, understanding their situations, and working with them to find solutions that support repayment while maintaining a strong, respectful relationship
- You’ll be the voice of Liberis for customers who are struggling - providing reassurance, clarity, and support, all while managing risk and ensuring a healthy receivables book
- Proactively monitor customer accounts to spot missed payments or inactivity, identifying opportunities to re-engage early
- Reach out directly to customers via phone and email to understand their circumstances and offer tailored solutions that support repayment and financial recovery
- Investigate and problem-solve why accounts have fallen behind, using tools and data to identify trends and opportunities for action
- Maintain a positive and professional tone in every interaction — even when conversations are tough — to build trust and show customers we’re here to help
- Send legal letters where appropriate to customers we haven’t been able to contact, ensuring communication remains clear and consistent
- Support wider goals by helping manage default volumes and minimising the number of cases that need to be escalated to external debt collection
- Champion fair treatment of customers, reflecting Liberis’ values in every decision you make
- Take ownership of your daily workload with autonomy, but also enjoy the support of a collaborative, high-energy team
Our take
London-based Liberis offers small businesses a new way of securing financing. By taking an agreed % of customer credit and debit card takings, Liberis has created a brand new system of repayment, meaning small businesses no longer have to rely on traditional financing. Whilst small businesses are a cornerstone of the global economy, they are continuously turned away by traditional lenders, hence Liberis has been able to harness a crucial part of the global market whilst boosting small business.
Liberis isn't the only 'pay-as-you-earn '-style finance provider: it competes with similar schemes provided by the likes of Amazon and PayPal. Nonetheless, it has seen rapid growth and has funded around $3B to over 50,000 SMEs across the UK, Europe, and the US. This can be accredited to the platform's use of machine learning to understand a customer's risk profile, and hence the maximum funding options available to them. Its other standout feature is its frictionless end-to-end funding experience, which uses a single API integration to accelerate the timeline from application to finance.
Liberis operates an impressive global partner network that consists of eCommerce platforms. It has raised significant funding that will enable it to grow its European and US presence with new partners as well as established ones like eBay US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"Autonomy and independence is in abundance at Liberis! Since starting with the organisation I have had ownership of my role and I can see the value..."
Funding (last 2 of 3 rounds)
Dec 2021
$46.6m
LATE VC
Dec 2020
$67.6m
LATE VC
Total funding: $157.4m
Company benefits
- 25 days holiday a year, with 3 additional days taken over the Christmas & New Year periods. Option to buy and sell holiday days
- Annual Bonus Scheme. % based on a combination of company performance and your individual performance
- Clear and transparent Commission Scheme to motivate and reward our Sales teams
- Life Assurance at 3x annual salary
- Learning fund. If you’ve got skills you’d like to develop, we’ll give you £1,000 a year to go for it
- Our partnership with mental health platform ‘Unmind' offers support for a huge range of needs, from work-life balance and personal growth to counselling
- After 2 years of continuous service you can take a sabbatical for up to 3 months
- Learning time, we give a development allowance of 32 hours per calendar year (4 days). This allowance is designed to give you protected time to focus on learning - whether that’s developing new skills, exploring areas of interest or simply building on your current strengths. It’s all about helping you grow and perform at your best!
Company values
- Empathy Always. We respect and empathise with one another
- Small Businesses Matter Most. We only succeed, when small businesses succeed
- Communicate Directly. Everyone has a voice, and we encourage them to use
- Own Every Outcome. Great things don't happen by accident
- Prove It. Talk is just talk without the data to back it up
- Act Like Time is Running Out. The world moves fast, so do we
Articles
Leadership
Rob Straathof
(CEO)Previously founded Taste 2. Experience as Director for Newable Business Finance Ltd, Non Executive Director for Folkefinans AS, Director for Everline Financial Services.
People progressing
Tracy joined Liberis in 2014 as a Senior Sales Executive. Since then, they have held a number of roles and now serve as the Senior Global Excellence Manager.
Ollie joined Liberis in 2021 as a Product Manager and since then has worked their way up to become the General Manager of North America.
Diversity, Equity & Inclusion at Liberis
Izzy Brooman (Head of Marketing)
- The DEIB committee are the grassroots group of advocates at Liberis. We champion cultural transformation within Liberis and the wider community. And celebrate the things that make us special!
- We have a holistic approach to D&I by considering how we can make the world a better place through all aspects of our value chain: celebrating and supporting our employees, providing the best experience for our customers, encouraging D&I best practices from our suppliers & engaging with the wider community.
- We have a hive of activity happening around the business to make sure we’re always pushing for more. Everyone is encouraged to get involved to help us to continue to build an excellent culture at Liberis.
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