Senior IT Operations Engineer, Capella Space
$82.9-109.8k
More information about location
Office located in Louisville, CO
Space-based radar Earth observation satellites
Be an early applicant
Space-based radar Earth observation satellites
201-500 employees
Be an early applicant
$82.9-109.8k
More information about location
Office located in Louisville, CO
201-500 employees
Company mission
To make timely Earth observation an essential tool for commerce, conservation, and well-being.
Role
Who you are
- Technical Proficiency: In-depth knowledge of Microsoft operating systems, Linux operating systems, business applications, and network systems (LAN/WAN, routers, firewalls). Linux systems set up for new hires
- Experience with Linux desktop environments (eg GNOME, KDE, XFCE)
- Ability to perform OS installations and configure initial systems settings
- Knowledge of user account creation and permissions management
- Communication Skills: Strong interpersonal skills with an emphasis on active listening, video, and telephony communication
- Problem-Solving: Effective diagnosis and troubleshooting abilities for complex technical issues
- Adaptability: Ability to multitask and quickly adapt to evolving technology and business needs
- Technical Tools: Familiarity with support tools and techniques used to manage and resolve service requests
- Self-Motivation: Ability to work independently in a fast-paced environment
- Atlassian administration (JIRA & Confluence) - on prem admin cert preferred
- To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Capella Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here
What the job involves
- Technical Support: Provide support for business applications and operating systems (Windows, Mac, Linux expertise). This role will lead Linux workstation support
- Set up and configure Linux workstations for new hires
- Troubleshoot and resolve Linux systems issues (workstations)
- Microsoft Technologies: Manage and support Microsoft 365, SharePoint, Intune, and Entra
- Core Software Support: Assist with Okta, Zoom, VPN, Atlassian, DocuSign, Automox, SmartSheets, Jamf, M365, Atlassian suite, and other core applications
- Network Support: Basic troubleshooting of WAN and LAN connectivity, routers, firewalls, and security systems
- Asset Management: Track and manage end-user hardware inventory
- Incident Management: Monitor help desk and remote management system alerts, and respond to service tickets efficiently
- Customer Communication: Maintain clear communication with users regarding incident progress, system changes, and planned outages
- Metrics Monitoring: Track service level agreements (SLAs), tickets per agent, customer satisfaction, and other performance indicators
- Team Collaboration: Work effectively within the IT team and communicate well across departments
- Issue Escalation: Escalate service requests that require advanced technical support
- Continuous Learning: Leverage Capella training resources to expand or deepen your technical expertise
Our take
Earth observation in the form of satellite imagery is in high demand. With climate change, supply chain, and defense operations all requiring high-quality observation data, the race is on to provide the clearest, most timely images - and Capella Space is one private company leading the charge.
Capella Space commands a synthetic aperture radar (SAR) constellation in low-earth orbit that clients can use to access real-time visibility of facts on the ground. It’s the first US company to do so, and has won a correspondingly leading slate of customers that include the U.S. National Reconnaissance Office, the U.S. Air Force, Geospatial, and RSI.
As the urgency of addressing global issues increases, the demand for Capella Space’s services is almost certain to rise. This puts the company in a great position to pursue further success, having already established itself as a key player in the market. It has also seen good funding that will help expand its imaging capacity and develop new data products, and has become one of the first commercial earth observation companies to secure a contract to work with the government on its program to boost US resilience in space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2023
$60m
GROWTH EQUITY VC
Apr 2022
$97m
SERIES C
Total funding: $234m
Company benefits
- Medical/Dental/Vision
- Disability and Life Insurance
- 401k plan
- Equity
- Health Care, Dependent Care FSAs
- Commuter/Parking Flex Spending
- Flexible Vacation Policy
- In-Office Lunch Program
- Dog Friendly Work Environment (SF)
Company HQ
Mission District, San Francisco, CA
Leadership
Payam Banazadeh
(Board Member & Founder)Worked in software development at NASA's Jet Propulsion Laboratory, ultimately taking up a Lead Project Engineer role there. Subsequently worked as a Project Manager at Stanford. Is now a member of advisory committees at the NOAA and University of Texas, Austin, as well as a Board Member at the National Security Space Association (NSSA).
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