Payment Operations Specialist, Mercury

$77-96.2k

Salary Dependent On location. + Equity stock options

Junior and Mid level

New York

San Francisco Bay Area

Remote from US

Banking services for startups

Open for applications

Banking services for startups

501-1000 employees

FintechB2BBankingFinancial Services

Open for applications

$77-96.2k

Salary Dependent On location. + Equity stock options

Junior and Mid level

New York

San Francisco Bay Area

Remote from US

501-1000 employees

FintechB2BBankingFinancial Services

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Job

Company

Role

Who you are

2+ years of experience within financial or banking operations
Have strong organizational skills
Consistently exercise empathy
Have a strong product sense
Communicate ideas clearly across teams
Be comfortable learning about companies with complex, technical products
Enjoy thinking about how to automate as much of your job as possible
Stay calm and collected while working on ten things at once
Feel confident talking with partners
Exercise creativity while working within difficult constraints

What the job involves

Payment Ops works to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy
As a Payment Operations Specialist, you will work to keep our network of banking and payment partners running like a well-oiled machine
This will include a mix of operations, product thinking, and relationship building
Internally, you’ll work across many of our products with teams like Wires, ACH, and Checks
You’ll be the connection between our product teams and external partners, advocating for the most efficient process possible and removing roadblocks so our designers and engineers can build with the freedom to dream big
You’ll deliver magic to our customers by making sure even the smallest details operate efficiently, so they never have to wonder if their payment is going to make it on time
Run the manual payment processes that keep Mercury running smoothly
Help build the knowledge base for how our partnerships work
Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
Work with risk and compliance to create processes that can scale
Work with engineering and product to squash bugs and improve the product
Get exposure to a ton of teams at Mercury - working with everyone from Fraud to Relationship Managers
Help our support team solve problems for our customers

Our take

Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.

Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.

By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

50% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (4.2)

Company

Funding (last 2 of 5 rounds)

Mar 2025

$300m

SERIES C

Jul 2021

$120m

SERIES B

Total funding: $450.9m

Company benefits

Health, dental, & vision
12+ weeks of paid parental leave
$600 USD custom WFH equipment setup
Unlimited vacation policy (with a mandatory minimum)
Retirement matching up to 4% of base salary (401k/RRSP)
Paid 6-week sabbatical after the 5-year mark
Annual $1K USD learning & development budget
Unlimited book budget
Weekly $100 USD food budget
Monthly $100 USD wellness budget
Monthly $50 USD cellphone reimbursement
Pet-friendly offices with free tea & lunch

Company HQ

SoMa, San Francisco, CA

Leadership

Jason Zhang

(COO)

Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.

Immad Akhund

(CEO)

Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.

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