Reserve Engineer, Cobalt AI

• You're excited about robotics, artificial intelligence, machine learning, and willing to learn
• You're familiar with hardware assembly and disassembly. (Tool kit with basic hand tools will be provided)
• You're Familiar with computer hardware and small electrical components(proprietary training will be provided)
• You're an excellent communicator and comfortable collaborating and receiving instruction on platforms such as Slack, GoogleMeet/Hangout etc
• You are available during days and times within Mon-Fri, 9a-5p. (Flex/Oncall schedule)
• You're open to support jobs that may occur after hours(5pm-9am) and on weekends.(Flex/Oncall schedule)
• You're presentable and comfortable speaking to clients from Fortune 100 & 500 companies
• You love providing great customer service

Desirable

• The Reserve Engineer (RE) is someone who is knowledgeable with computer hardware and provides our clients with top-notch customer service. The RE serves as Cobalt's "boots on the ground" and are part of our rapid-response field-operations team in the event a hardware-failure happens at a client site.
• Occasionally, REs assist with field projects and new robot deployments. The RE an essential role-player in keeping our robots operating and our clients happy
• Learn our robot hardware inside and out to be comfortable servicing and maintaining our machine. (we'll provide the paid training)
• Communicate with both technical and non-technical teammates with field repairs and projects
• Ensure hardware failures on our robots are addressed, and resolved within a safe and timely manner
• Occasionally assist with field operation projects and new robot deployments
• Be dispatched to client sites within your area to resolve hardware failures 1-3 times a month(potentially more)
• Reports to a Regional Project Manager for tasking and delegation