Enrollment Specialist, EnergyHub
$50-55k
More information about location
Office located in Brooklyn, New York
Energy management platform
Open for applications
Energy management platform
101-200 employees
Open for applications
$50-55k
More information about location
Office located in Brooklyn, New York
101-200 employees
Company mission
To empower utilities and their customers to create a clean, distributed energy future
Role
Who you are
- Experience in a process management role and/or customer support
- Excellent attention to detail and organization skills
- Proven track record of managing multiple tasks simultaneously a big plus
- An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
- Fantastic written and verbal communication skills
- Experience with MS Office, especially Excel
- Experience reporting software bugs and support ticket management a big plus
- Bachelor’s degree (or extensive relevant experience)
What the job involves
- EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs
- Our platform is used by utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs and we are adding several new programs every year
- The Specialist would be responsible for helping with the entire end user enrollment process from customer support, incentive processing and invoicing, to attrition management and efforts to improve existing enrollment processes
- Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
- Coordinate across different data sources to resolve outstanding enrollment applications and questions
- Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors
- Implement attrition management processes across device partners so programs have the highest quality aggregations and outcomes
- Work with other internal teams to identify systemic issues and recommended improvements to the product, incentive, invoicing and enrollment processes
- Help manage a trouble ticket queue to track issues from initial report to resolution
- Develop and implement enrollment SLAs to maintain client and customer satisfaction
- Provide weekly and monthly reporting on program support activity as needed
- Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff
- Other duties as assigned
Our take
Power grids are becoming increasingly complicated due to the increased usage of distributed energy resources (DER) in homes such as electric vehicles, home batteries, and thermostats. This complexity arises from the fragmented nature of DER providers and their lack of integration with management systems, making it difficult for renewable energy and other advanced grid services to operate reliably.
EnergyHub provides a DER management system that facilitates the management of DERs at scale, helping to provide the digital infrastructure for flexible electricity demand, voltage and frequency regulation and real-time analytics. It also provides end-to-end support for the acquisition, enrollment, and aggregation of customer-owned DERs.
Whilst the DER industry faces significant challenges in integrating into existing power grids, EnergyHub is providing the infrastructural and data flexibility required to future-proof the reliability of power networks. The company partners with major DER providers - Siemens, Nest and Tesla to name a few - and provides the technical support required for them to meet their long-term strategic goals and work towards a renewable future.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2024
$1.5m
GRANT
Aug 2011
$14.5m
SERIES B
Total funding: $31.6m
Company benefits
- 401(k) with employer match
- HSA and FSA options
- Medical opt-out allowance
- 100% paid medical insurance for employees
- Tuition reimbursement and continuing ed stipend
- Work from our Brooklyn or Burlington office, or fully remote
- Dog Fridays at Brooklyn HQ
- Company happy hours
- Wellbeing subsidy
- Bi-annual full-team meetings at our Brooklyn HQ
Company HQ
Fort Greene, NY
Leadership
Seth Frader-Thompson
(President)Director of Business Development for Honeybee Robotics from 2003 to 2007.
Salary benchmarks
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