Senior Program Manager, Justworks
Product
$142.5-181.5k
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
$142.5-181.5k
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You’re excited by the idea of leading initiatives across the organization and driving impact. Everything you deliver is backed by a solid strategy. You maintain confidence throughout all your projects and are committed to getting things done
- As a Senior Program Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Customer focus - builds strong customer relationships and delivers customer-centric solutions
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Results-driven - consistently achieves results, even under difficult circumstances.Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding
- Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Minimum of 5+ years of strategy, operations, consulting, or program management experience in a cross-functional environment (working across teams like Product, Design, Engineering, Strategy, and GTM)
- Strong business acumen, including an understanding of tech/SaaS companies
- Ability to learn about Justworks’ product, organizational structure, and other domains quickly
- Strong analytical ability paired with excellent written and oral communication skills
- Demonstrated ability to lead and self-direct cross-functional projects, juggling competing priorities, stakeholders, and tasks as needed
- Possess strong leadership and management skills
- Creative problem-solver with a passion for making complex things simple(r)
- Proficient with SQL (Tableau is a plus)
What the job involves
- This role reports to the Manager of Program Management under the Technology Strategy & Operations team. Our Program Management function plays a vital role in keeping Justworks’ Technology Division – comprising Product, Design, Engineering, and Data – focused and connected
- We connect dots and break silos across teams by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects that help translate strategy into execution
- As a Senior Program Manager within the Technology team, you will work closely with Product, Design, Engineering, Data, and Operations to accelerate the delivery of high-impact initiatives that are critical to driving our strategy and alignment with company goals
- You will drive product initiatives forward that have multiple stakeholders, competing deadlines, and many moving parts. In this role, you’ll act as a bridge between functions and teams, developing frameworks that streamline program execution, optimize resource allocation, and drive accountability across initiatives across multiple product domains
- Define and own program vision, scope, strategy, and execution across multiple high-priority programs and initiatives
- Lead cross-functional collaboration across Technology, Operations, Design, Product Marketing, and GTM teams to drive progress
- Translate complex business problems into clear roadmaps, project timelines, and outcome-driven plans
- Own strategy, selection, onboarding, and ongoing management of external vendors and third-party partners to support program delivery and business goals
- Partner with Procurement, Legal, and Finance teams to ensure smooth vendor contracting, compliance, and performance tracking
- Drive vendor implementation plans, track vendor KPIs, and adjust strategy as needed to ensure alignment with business objectives
- Facilitate operational rhythms: program reviews, executive readouts, retrospectives, and milestone tracking
- Develop and maintain program artifacts including calendars, scorecards, documentation, and risk mitigation plans
- Drive team alignment on priorities, facilitate trade-off decisions, and escalate critical risks and issues appropriately
- Build frameworks that streamline collaboration, communication, and decision-making across departments
- Inform strategic direction through data collection, reporting, and business insights
- Coach teams and individuals on program management best practices and frameworks
- Maintain a proactive, resourceful, and adaptable mindset in dynamic environments
- Perform other related duties as assigned
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's 2024 acquisition of the international employment-of-record (EOR) company Via is a promising sign of it's continued strength.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Directive)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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