Product Manager, Booking.com
AI Trip Support Platform
More information about location
2+ days a week in office
Leading travel accommodation and experiences marketplace
Be an early applicant
Leading travel accommodation and experiences marketplace
1001+ employees
Be an early applicant
More information about location
2+ days a week in office
1001+ employees
Company mission
To shape the future of travel through cutting edge technology, to make it easier for everyone to enjoy amazing experiences wherever they go.
Role
Who you are
- A minimum of 3 years of experience in a Product Manager role in a product or e-commerce environment
- Prior experience with a user facing product (E.g. App or Web based) is strongly preferred
- Foundational knowledge of A/B testing and other experimentation is required
- Strong interest in GenAI powered products
- Ability to communicate effectively with stakeholders (Engineers, Designers, UX Writers, Research, Data analytics)
- Team player with a bottom-up ideation process. Ability to see the big picture, without losing sight of the product details
- An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions
- Proven experience understanding and formulating meaningful business metrics
What the job involves
- The AI Trip Support team’s mission is to provide a better contextual help experience to travellers with relevant informational answers and recommended actions to resolve the customer’s trip management problem
- The team will achieve this by enabling a GenAI powered frontline support via a conversation UI, further increasing self-service, customer satisfaction and reducing CS inbound volumes
- This is a team currently being staffed from the ground up in order to accelerate the delivery of AI Frontline support by having two teams working on it in tandem with the Amsterdam-based team, so you’ll have the opportunity to be a founding team member
- Owns and sets the vision for their product/feature, informed by data, user research and overarching vision of their product area
- Lays out a 1y strategy to achieve the vision, as part of their Department's strategy and is able to align all their key stakeholders inc. their team on this strategy
- Define and monitor critical success metrics for your products and create solid hypothesis for experimentation
- Identifies risks and dependencies early on and create plans for mitigations
- Analyses and distills customer feedback from a variety of sources into actionable hypotheses, uncover unmet needs, validates or invalidates new concepts or improves existing products
- Able to illustrate overall customer behaviour by blending multiple sources of product insights (such as surveys, field research, analytics, operations feedback etc)
- Empower and collaborate with your cross-functional team to unlock their full potential and maximize their impact
- Collaborate and align with your engineering counterpart on the technical roadmap
- Prioritize the team backlog to better address the needs of your users and the business
- Liaise with stakeholders across the organization and manage their expectations to ensure good performance of our products
Application process
- The interview process will entail a call with one of our Recruiters and a total of 3 interviews, all conducted via Zoom video conferencing
Our take
Booking.com has established itself as a leading digital travel company. The company reaps the benefits of its status in the market and is currently in a stronger position than its up-and-coming competitors such as Expedia, Trivago and Trip.com. Airbnb represents the sharing economy and acts as a disruptive force in this market but still has ways to go to compete with Booking.com.
In recent years, there has been considerable growth in the number of travellers wishing to travel more sustainably. And Booking.com is well positioned to attract these consumers, having introduced a Travel Sustainable badge on their platform which over 100,000 properties have achieved for their sustainability efforts.
The company was originally founded with a core focus on hotels, and the platform now offers more than 31M accommodation listings. It has also expanded into different services, including flights, car rentals, and attractions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance
- Free access to Headspace for you and your loved ones
- Global Employee Assistance Program
- Meditation and Breastfeeding rooms at the office
- Booking Cares - 2 days per year to volunteer and learn
- Life insurance
- Disability insurance
- Pension plan
- Annual paid time off
- Parental leave - 22 weeks
- Grandparent leave - 10 days
- Care leave - 10 days
- Bereavement leave - up to 4 weeks
- Anniversary leave
- Working from Home Furniture and Ergonomic Support
- Working from Abroad - up to 20 days per year
- Discounts & Wallet credits to spend on our products
- Upgrade to Booking.com Genius Level 3
- Friends & Family Booking.com discount vouchers
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
- Local discount programs
- Game rooms in offices
- On-site meals, coffee and snacks including vegan options
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Glenn Fogel
(CEO)Previously Vice President at Morgan Stanley. They joined Booking Holdings in 2000 and have held several high profile and executive positions since. They are currently the President and CEO
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