Senior IT Support Analyst, Handshake
$116-145k
+ Equity
The career platform for Gen Z
Job no longer available
The career platform for Gen Z
1001+ employees
Job no longer available
$116-145k
+ Equity
1001+ employees
Company mission
To democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.
Role
Who you are
- 5+ years of IT support experience, ideally in a startup or high-growth environment
- Experience supporting both macOS and Windows (macOS-heavy preferred)
- Hands-on experience with:
- Google Workspace
- Slack
- Okta or other IAM platforms
- Endpoint management tools (Jamf, Intune, Kandji, etc.)
- ITSM systems (Jira, Linear, ServiceNow, etc.)
- Strong troubleshooting skills across hardware, SaaS, networking basics, and identity
- Experience with SaaS administration and lifecycle management
- Basic scripting or automation skills (PowerShell, Bash, or similar) preferred
- Comfortable working in cloud-first environments
- Builder mentality — you improve things instead of working around them
- Highly organized and documentation-driven
- Bias toward action and ownership
- Comfortable with ambiguity and rapid change
- Strong communicator who can translate technical concepts to non-technical audiences
What the job involves
- We’re looking for a Senior IT Support Analyst who thrives in fast-paced, high-growth environments. This role is more than ticket resolution — you’ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows
- You’ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience
- If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you
- Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools
- Serve as an escalation point for complex or high-impact issues
- Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset
- Support remote and hybrid employees across time zones
- Improve onboarding/offboarding workflows and automate where possible
- Manage identity and access (Okta/Google Workspace/Full Stack)
- Administer endpoint management (Iru, Jumpcloud. etc.)
- Optimize SaaS management and license provisioning
- Identify repetitive issues and implement scalable solutions
- Create and maintain documentation and internal knowledge bases
- Partner with Security on device compliance, access controls, and audits
- Help implement new tools and systems as the company grows
- Participate in incident response when needed
- Work closely with People Ops, Finance, Security, and Engineering
- Help evaluate and roll out new productivity tools
- Provide technical guidance during company growth initiatives (new offices, M&A, rapid hiring, etc.)
Our take
The three founders of Handshake established their company in an attempt to eliminate inequality and make the student hiring landscape fairer. The Handshake platform acts as a LinkedIn for college students, pairing students from every walk of life with more than 650K employers, including the entire Fortune 500, which includes Google and Nike.
The graduate recruitment platform is open to any student with a valid @.edu email address, with more than 17M active users from thousands of colleges and universities. With a student-first philosophy, the company generates revenue from both universities and employers rather than students.
Valued at $3.5B, Handshake has gained traction in a competitive market, although it has strong competition from recruiting giants LinkedIn and Indeed. It stands out, however, by helping students build new relationships and skills, rather than simply making connections to people they already know.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES F
May 2021
$80m
SERIES E
Total funding: $434m
Company benefits
- Health Insurance: Comprehensive medical , dental, and vision coverage
- Fertility and family forming: Through a partnership, Handshake offers comprehensive family benefits, including infertility treatments and a $15K stipend, to its employees.
- LGTBQ+ coverage: All medical plans cover transgender services.
- Mental health: Discounts on a variety of wellness apps and an Employee Assistance Program with access to five free counseling sessions.
- Tax savings: Tax-advantaged benefits to save money on healthcare, dependent care, and other expenses.
- Learning & development: Employees are provided with an annual stipend to use towards professional development, career development workshops, manager trainings, and 1-on-1 coaching through external partnerships
- Community leader support: Employee Resource Group leaders are compensated with a quarterly bonus for the high-impact work the role requires
- Parental leave: Leaves of 16 weeks for birth-giving parents and 10 weeks for non-birth-giving parents; the policy applies to adoptions as well. Handshake also partners to provide one-on-one coaching on preparing for leave and coming back from leave
- Flexible time off: No accrued time off or waiting period to take vacation. Two paid flexible holiday days off to observe holidays that closely align with religious, cultural, and personal needs
- Sabbatical: Paid six-week sabbatical to recharge and reset beginning at six years of continuous, full-time employment, and every four years thereafter
- Volunteer time off: Two days off for social and civil activism, volunteer work, and/or any related activities, including attending and participating in protests
- Life & disability insurance: Essential benefits and automatic coverage with basic life insurance, plus short-term and long-term disability coverage.
- 401k match: Dollar-for-dollar match up to 1% of pay, with a max of $1,200 per year.
Company HQ
Financial District, San Francisco, CA
Leadership
Garrett Lord
(Co-Founder & CEO)Majored in Computer Science at Michigan Technological University. Interned at Palantir Technologies before co-founding Handshake in 2012.
Ben Christensen
(Co-Founder)Graduated from Michigan Technological University with a degree in Computer Networking & Systems Administration. Interned at Target and worked as a Developer at Up and Running Software. Was part of Arbor Networks' ASERT Security Research team.
Scott Ringwelski
(Co-Founder)Attained a degree in Computer Software Engineering from Michigan Technological University. Co-founded Handshake in 2012.
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