Technical Account Manager, Aiven

• Experience working in technology/software sales, pre-sales or consulting
• Fluency in one or more programming languages such as Java, Python, Go or Ruby
• Ability to understand customers’ technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team
• Experience implementing proof of concepts, and knowledge of technical validation processes
• Knowledgeable of public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups
• Linux operating system; demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS and VPC
• A fairly deep conceptual and hands-on understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch)
• Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL
• (migration experience from Oracle to PostgreSQL is an asset)
• Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted relationships with premier enterprise customers and partners
• Attention to detail, good problem solving and project management skills
• Strong verbal and written communication skills, ability to work well with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services
• Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans in collaboration with customers

Desirable

• We are looking for a customer-centric Technical Account Manager (TAM) with direct focus on our largest enterprise customers and partners
• The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services
• The Aiven TAM acts as a single point of contact, customer advocate and provides direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff
• Help customers/partners succeed, building successful relationships during the entire customer journey
• Develop a deep (and technical) understanding of the customer’s/partner’s business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives
• Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management and act as an advisor for deployments
• Act as an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership, including Sales, Support, Engineering and Product Management
• Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis
• Extract and maintain account insights and capture in systems of record
• Participate in sales account planning and support account penetration/pipeline growth strategies
• Actively contribute to customer/partner stability, enablement, and growth
• TAMs will also be involved in every stage of enterprise customer/partner development on Aiven
• Thus, this will involve meeting with customers/partners on a consistent basis allowing for positive and meaningful customer interaction