Commercial Support Manager, Octopus Energy Group
Octopus Energy ECO
The UK's most awarded energy supplier
Job no longer available
The UK's most awarded energy supplier
1001+ employees
Job no longer available
1001+ employees
Company mission
To make a big green dent in the universe by building a truly sustainable energy system globally.
Role
Who you are
- A good knowledge of both finance and commercial arrangements - with any experience or grounding in ECO and GBIS would be extremely desirable
- Experience in virtual management and accuracy of data as well as punctuality of tasks
- Be able to guide, coach, support and influence others
- Strong financial knowledge
- Ability to work collaboratively with our Partnership Team as well as implement commercial strategies
- Be able to demonstrate a good knowledge of how to deliver a great service and meet strategic KPI’s
- A laser customer focus - communication is key
- A proactive, ‘can do’ attitude - we’ll do everything to make the customer experience perfect
- A keen eye for detail and problem-solving skills
What the job involves
- This role will drive growth while aligning closely with the strategic vision of the Director of Octopus Energy ECO
- The ideal candidate will support the Senior Management team in ensuring the seamless execution of all ECO and GBIS strategic initiatives, with a focus on fostering collaboration across the broader ECO team to ensure objectives are met efficiently and effectively
- You will oversee heat pumps to insulation, commercial arrangements through to issuing contracts and vetting prospective partners
- As the teams and role develops, the Head of Partnerships will be focused on developing all staff to be on the same wavelength of providing Octopus Energy with the best service in the industry
- You will learn all about low carbon tech and influence future training at our Nottingham Knowledge centre with a real focus on delivering all obligations in line with the needs of the business, with a commercial laser focus on right first time and maximising opportunities that arise
- Support the Senior Management team to deliver and maintain contractual arrangements that develop the Commercial offerings as set out by The Director of Octopus Energy ECO
- Responsible for quality and accuracy of all contracts, ECO and GBIS agreements and managing the “vetting” of potential partners
- Work closely with the Partnership team and at times the Operational team to orchestrate the Commercial strategy
- Partner with your line manager to ensure all Partnership Managers are kept up to date with relevant information as well as providing a swift and accurate service when issuing new agreements
- Consistently learn and then assist with the implementation of ECO/GBIS strategy with the Head of Department & the Director, ensuring it can be rolled out in line with the needs of Octopus Energy
- Lead from the front and displaying the true Octopus ethos and passion for green energy
- Always assist with the orchestration of both new and existing partner needs
- Learn about new technologies and get awesome training to give you the skills to assist your teams of Insulation Installers from day one
- Use your knowledge and experience of being organised, innovative and having a thirst for knowledge as well as history of delivering targets and working as part of a Team
- Plan and communicate with your own peers and Senior Managers
- Problem solve- nothing is insurmountable - you’ll anticipate problems and find solutions quickly and efficiently
Our take
According to Octopus, the energy industry in the UK is ruled by a handful of complacent companies peddling fossil fuels, pricing trickery, and poor customer service. Aiming to disrupt the status quo with sustainable energy, Octopus entered the market in 2016 and now supplies energy to millions of homes in a number of countries. Octopus has made a name for itself in energy circles largely because of its “Kraken” technology platform, which it claims is able to reroute energy from renewable sources around a network far more efficiently than competitors.
Octopus further differentiates itself through its aspiration to make everything as easy as possible for consumers, from the simplicity of their bills and the fact that customers are not locked into a contract, so they can leave at any time, to offering customer service over email and social media at times that suit customers. It aims to make the eco‐friendly choice the easy choice, so all of its tariffs use 100% green electricity, while being cheaper than competitors' non-green tariffs.
Its continually creating innovative new products too. For example, Octopus Tracker, where prices change daily to guarantee you get the market rate; Agile, where the price changes every half hour to enable you to benefit from cheap electricity when the sun shines, the wind blows, and the networks are under-utilised. One of the current challenges the company faces is that its products are more complex than its competitors, given that it uses 1000x more data than traditional energy companies. Because of this, it's exploring ways to explain to customers exactly how their products work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2023
$800m
GROWTH EQUITY VC
Jul 2022
$225m
GROWTH EQUITY VC
Total funding: $2.5bn
Company benefits
- Equity Option Scheme
- Pension Scheme: We'll pay 5%. You can decide what you contribute, starting from 3%
- Money Coach: You may want to think about financial planning. The company has an arrangement with Octopus Money Coach . They offer the opportunity to talk with a professional coach
- Holidays: We're all grown ups, so we don't count your holidays here. We work hard and so we know you need to play hard as well (within reason of course)
- Flexible working: We're passionate about a genuine work-life balance here and we don't pay people to watch a clock. Need to catch that school nativity or work from home? That's cool
- Free Breakfast + other stuff: ice lollies if you're lucky)! Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner
- Tech: We want to get the best out of our people and get that everyone is slightly different. Have a certain tech requirement? We’ll do our best to get it
- Car Salary Sacrifice: Browse the wide selection of electric vehicles and get a sample quote under our workplace salary sacrifice scheme. If approved, the monthly leasing costs are taken directly from your gross salary each month meaning you're saving on paying some tax
- Cycle to Work Scheme: The Cycle to Work Scheme is a cost effective way to “buy” a bike up to a value of £2.5K, which hopefully is enough for a decent commuting bike, even an electric one. This extends to the cost of accessories and safety equipment as well as the bike
- Season Ticket Loan: Commuting to the office on the regs? If you travel more than twice a week, it’s worthwhile getting an annual ticket. With our Season Ticket Loan, you can spread out the cost over 10 months. It’s quick and easy to sort. Once approved and ordered, your season ticket will be posted to you within 5 days or so
- Maternity leave: 16 weeks full pay + 8 weeks half pay + 15 weeks statutory maternity pay
- Paternity leave: 12 weeks full pay
- Private Medical Insurance: Say goodbye to long waiting lists! For anyone who wants some additional peace of mind when it comes to their health, we offer Private Healthcare Insurance at different levels of cover. The monthly costs are taken directly from your gross salary and spread across 12 months. You even save on National Insurance
- Gym & Yoga: You can get up to 25% discount on gym memberships and we have 45 minute live yoga classes open to all Octopus staff twice a week!
- Headspace: Need some calm in your life? We have 'Octopus Headspace Licences' available
- Eye Test: Free eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can often be visually demanding and can lead to tired eyes, discomfort, temporary short sightedness and headaches
Company HQ
Soho, London, UK
Articles
Leadership
Greg Jackson
(Co-Founder & CEO)Previously an Adviser at Ashcombe Advisers for 9 years and a Non-Executive Director at Zopa for 7 years.
James Eddison
(CTO)Previously CEO at Claripoint for 7 years and CTO at Tangent Labs also for 7 years.
Stuart Jackson
(Co-Founder & CFO)Previously a Director of "Foundation" Business Unit at Barclaycard for 2 years and Chief of Staff, Secured Lending SBU at Barclays also for 2 years.
People progressing
Joined as Marketing Assistant, being promoted to Marketing Executive after 6 months and again to Junior Product and Marketing Manager after 7 months. After 8 months they became a full Product and Marketing Manager.
Joined as Senior Talent Partner, being promoted to Talent Manager after 1 year and again to Head of Talent Acquisition after 8 months.
Diversity, Equity & Inclusion at Octopus Energy Group
- Unconscious Bias workshops for interviewers and hiring managers
- Octopus Energy Equality Foundation
- Partnership with the Saracens High School - inspiring future generations - https://www.saracens.com/powering-futures-together-saracens-high-school-octopus-energy/
- Octopus Energy Internships - https://octopus.energy/blog/ada-lovelace-tech-internship/
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