Commercial Support Manager, Octopus Energy Group
Octopus Energy ECO
Entech company
Job no longer available
Entech company
1001+ employees
Job no longer available
1001+ employees
Company mission
Octopus Energy's mission is to speed the transition to a sustainable, low carbon future through renewable energy and technology whilst putting customers at the heart of everything they do.
Role
Who you are
- A good knowledge of both finance and commercial arrangements - with any experience or grounding in ECO and GBIS would be extremely desirable
- Experience in virtual management and accuracy of data as well as punctuality of tasks
- Be able to guide, coach, support and influence others
- Strong financial knowledge
- Ability to work collaboratively with our Partnership Team as well as implement commercial strategies
- Be able to demonstrate a good knowledge of how to deliver a great service and meet strategic KPI’s
- A laser customer focus - communication is key
- A proactive, ‘can do’ attitude - we’ll do everything to make the customer experience perfect
- A keen eye for detail and problem-solving skills
What the job involves
- This role will drive growth while aligning closely with the strategic vision of the Director of Octopus Energy ECO
- The ideal candidate will support the Senior Management team in ensuring the seamless execution of all ECO and GBIS strategic initiatives, with a focus on fostering collaboration across the broader ECO team to ensure objectives are met efficiently and effectively
- You will oversee heat pumps to insulation, commercial arrangements through to issuing contracts and vetting prospective partners
- As the teams and role develops, the Head of Partnerships will be focused on developing all staff to be on the same wavelength of providing Octopus Energy with the best service in the industry
- You will learn all about low carbon tech and influence future training at our Nottingham Knowledge centre with a real focus on delivering all obligations in line with the needs of the business, with a commercial laser focus on right first time and maximising opportunities that arise
- Support the Senior Management team to deliver and maintain contractual arrangements that develop the Commercial offerings as set out by The Director of Octopus Energy ECO
- Responsible for quality and accuracy of all contracts, ECO and GBIS agreements and managing the “vetting” of potential partners
- Work closely with the Partnership team and at times the Operational team to orchestrate the Commercial strategy
- Partner with your line manager to ensure all Partnership Managers are kept up to date with relevant information as well as providing a swift and accurate service when issuing new agreements
- Consistently learn and then assist with the implementation of ECO/GBIS strategy with the Head of Department & the Director, ensuring it can be rolled out in line with the needs of Octopus Energy
- Lead from the front and displaying the true Octopus ethos and passion for green energy
- Always assist with the orchestration of both new and existing partner needs
- Learn about new technologies and get awesome training to give you the skills to assist your teams of Insulation Installers from day one
- Use your knowledge and experience of being organised, innovative and having a thirst for knowledge as well as history of delivering targets and working as part of a Team
- Plan and communicate with your own peers and Senior Managers
- Problem solve- nothing is insurmountable - you’ll anticipate problems and find solutions quickly and efficiently
Our take
According to Octopus, the energy industry in the UK is ruled by a handful of complacent companies peddling fossil fuels, pricing trickery, and poor customer service. Aiming to disrupt the status quo with sustainable energy, Octopus entered the market in 2016 and now supplies energy to millions of homes in a number of countries. Octopus has made a name for itself in energy circles largely because of its “Kraken” technology platform, which it claims is able to reroute energy from renewable sources around a network far more efficiently than competitors.
Octopus Energy further differentiates itself through its aspiration to make everything as easy as possible for consumers, from the simplicity of their bills and the fact that customers are not locked into a contract, so they can leave at any time, to offering customer service over email and social media at times that suit customers. It aims to make the eco‐friendly choice the easy choice, so all of its tariffs use 100% green electricity, while being cheaper than competitors' non-green tariffs.
Octopus is continually creating innovative new products. For example, Octopus Tracker, where prices change daily to guarantee you get the market rate; Agile, where the price changes every half hour to enable you to benefit from cheap electricity when the sun shines, the wind blows, and the networks are under-utilised. One of the current challenges the company faces is that its products are more complex than its competitors, given that it uses 1000x more data than traditional energy companies. It's exploring ways to explain to customers exactly how their products work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2023
$800m
GROWTH EQUITY VC
Jul 2022
$225m
GROWTH EQUITY VC
Total funding: $2.6bn
Company benefits
- Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
- Flexi working environment
- Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
- Unlimited paid time off policy
- Work from home opportunities
- Equity Option Scheme - Everyone owns part of what we’re building with shares
- Tech - We want to get the best out of our people and get that everyone is slightly different. Have a certain tech requirement? We’ll do our best to get it
- Money Coach - You may want to think about financial planning. The company has an arrangement with Octopus Money Coach. They offer the opportunity to talk with a professional coach
- Wellbeing - Need some calm in your life? We have 'Octopus Headspace Licences' available. Twice a week we have 45 Minute live yoga class open to all Octopus staff!
- Parents - get access to tax free childcare and maternity and paternity pay. We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained (https://octopus.energy/blog/octopuskids/)
- Office culture - Our offices are stocked with fruit, breakfast, great coffee, and soft drinks (and ice lollies if you're lucky)! Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner. We won best company to work for in 2019 and our CEO, Greg has recorded a podcast about our culture and how we empower our people. Check out what our people say at Glassdoor!
- Car Salary Sacrifice - Browse the wide selection of electric vehicles and get a sample quote under our workplace salary sacrifice scheme. If approved, the monthly leasing costs are taken directly from your gross salary each month meaning you're saving on paying some tax
Company values
- Autonomy
- Empathy
- Innovation
- Impact
Company HQ
Soho, London, UK
Articles
Leadership
Greg Jackson
(Founder & CEO)Previously Adviser at Ashcombe Advisers for 9 years and Non-Executive Director at Zopa for 7 years.
James Eddison
(CTO)Previously CEO at Claripoint for 7 years and CTO at Tangent Labs also for 7 years.
Stuart Jackson
(Co-Founder & CFO)Previously Director of "Foundation" Business Unit at Barclaycard for 2 years and Chief of Staff, Secured Lending SBU at Barclays also for 2 years.
People progressing
Joined as Marketing Assistant, being promoted to Marketing Executive after 6 months and again to Junior Product and Marketing Manager after 7 months. After 8 months they became a full Product and Marketing Manager.
Joined as Senior Talent Partner, being promoted to Talent Manager after 1 year and again to Head of Talent Acquisition after 8 months.
Diversity, Equity & Inclusion at Octopus Energy Group
- Unconscious Bias workshops for interviewers and hiring managers
- Octopus Energy Equality Foundation
- Partnership with the Saracens High School - inspiring future generations - https://www.saracens.com/powering-futures-together-saracens-high-school-octopus-energy/
- Octopus Energy Internships - https://octopus.energy/blog/ada-lovelace-tech-internship/
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