Executive Communications Director, Twilio
Chief Product Officer
$167.8-246.7k
Salary dependent on location
More information about location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$167.8-246.7k
Salary dependent on location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role
- 5+ years in the tech industry
Desirable
- Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs
- Strong executive presence and ability to advise on communications strategy to all levels of the organization
- Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams
- Strong business acumen with exemplary editing and writing skills
- Experience in external-facing thought leadership (blogs, event keynotes, social media)
- Proficiency in creating slide desks for large audience presentations
- Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences
- Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders
What the job involves
- Join the team as Twilio’s next Executive Communications Director, R&D
- Twilio is an innovation-driven company on a transformative journey, and we are seeking an executive communications director to be the trusted communications partner for Twilio’s Chief Product Officer & Head of R&D
- In this highly visible and strategic role, you will craft and drive impactful messaging that elevates the CPO’s voice across internal and external audiences, reinforcing Twilio’s vision, product strategy, and leadership in the industry
- This role sits within Twilio’s corporate communications team, responsible for shaping and delivering Twilio’s story across investors, press, customers, industry analysts, and employees
- You will develop executive-level content and thought leadership, manage internal and external communications, and support change management initiatives to ensure clarity, alignment, and engagement across Twilio’s R&D organization and beyond
- Develop an annual executive communications strategy, plan and calendar that positions the Chief Product Officer as the transformative leader behind Twilio’s innovation story
- Ghostwrite impactful, forward-thinking communications that tell Twilio’s innovation story across channels including keynotes, internal presentations, blogs, press and social media
- Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings (Sales Kickoff, Leadership Offsites, Board Meetings)
- Develop content for R&D function-level communications and events that supports Twilio’s unique Builder culture
- Build and maintain relationships with key partners to inform CPO communications strategy including Twilio’s Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more
Application process
- Applications for this role are intended to be accepted until April 30, 2025 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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