UX Design Operations Manager, Included Health
$130.2-232.4k
+ Equity. Salary partially depends on location
Digital healthcare provider
Job no longer available
Digital healthcare provider
1001+ employees
Job no longer available
$130.2-232.4k
+ Equity. Salary partially depends on location
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- In order to ensure that our UX Product Designers, Writers, and Researchers can do their best work, we are looking for a self-starting, highly motivated UX Design Operations Manager
- Demonstrated experience in Design Operations and Program Management
- Passionate advocate of putting our members (who aren’t necessarily the same as our payingcustomers) at the heart of the work
- Deep understanding of user-centered and human-centered design processes, including user research, insights and analysis, prototyping and validation, and delivery of production-ready design
- Stories of how your work in Design Operations enabled a team to scale while maintaining quality and team health
- Strong written and oral communication skillsOrderly and organized, able to manage and make sense of inbound requests
- Diplomatic demeanor, successfully engaging peers and stakeholders, steering them towards understanding what the UX team needs to succeed
What the job involves
- We’re a tight-knit, collaborative team of UX Product Designers, Writers, and Researchers, working in close partnership with our Product Management and Engineering teams
- We’re driven to improve the health and lives for our members, and transform the confusing and archaic health system
- We are passionate advocates for all of our members
- At Included Health we truly believe in creating the best member experience, breaking away from traditional healthcare norms
- You will be an operations “team of one” but an absolutely critical part of our overall team
- Work closely with the UX leadership (VP, directors, and managers) to continually seek ways to amplify the efforts of their teams
- Manage UX team needs with respect to documentation, asset and file management, communication and coordination, particularly in light of a distributed, yet collaborative, workforce
- Implement processes that ensure effective collaboration between our team and their cross functional partners (such as the design/developer hand-off or sharing assets between design and marketing)
- Play a critical role in implementing our new design & content system and ensuring adoption by designers, writers, PM’s and engineers
- Spearhead our design quality effort: coordinating design & content QA checkpoints and other reviews to ensure that work meets certain standards before launch
- Manage design and research tool accounts (e.g. team access, communication with vendors, subscription renewals)
- Support team members with research participant management (recruiting, screening, coordinating, incentive distribution)
- Maintain internal research panel management tools based on ongoing research activities
- Coordinate with Sales and Marketing to manage demo requests
- Own relationships with internal operations teams such as Finance, Legal, and Procurement
- Manage external relationships, such as those with contractors, consultants, and vendors
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups means they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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