Client Success Manager , MadHive
$76-112k
More information about location
Advertising solution leveraging cryptography and machine learning
Be an early applicant
Advertising solution leveraging cryptography and machine learning
201-500 employees
Be an early applicant
$76-112k
More information about location
201-500 employees
Company mission
To take complex, cutting-edge technology and turn it into intuitive, easy-to-use solutions that empower local media buyers.
Role
Who you are
- Bachelor's degree or equivalent work experience
- 2-3+ years of successful experience in a digital sales or digital support capacity at a cable, broadcast, radio, outdoor, or print organization
- Solution-focused with a high degree of ownership
- Strong familiarity with advertising and digital marketing concepts and terminology
- Ability to manage and prioritize work with a high degree of autonomy
- A great co-worker with a strong interest in adding to our company culture and contributing to a positive work environment
What the job involves
- As a Client Success Manager, you will drive success and own the client lifecycle of our valued clients by providing digital strategy, sales support, campaign management, consultation and training to clients in the traditional media space (print, outdoor, cable, broadcast, and radio)
- You will use your experience in digital advertising and your ability to build strong partnerships with your clients to drive the adoption of our SaaS platform and media services
- In addition to focusing on client satisfaction and driving renewals, the CSM must also have long term perspective and vision as the trusted advisor for our clients
- Develop and build relationships with your clients by delivering outstanding training, communication, and problem-solving experiences
- Lead and own the communication between our company and all levels of your client’s sales organization
- Build and maintain the day to day communication process for your clients
- Coordinate with internal teams to troubleshoot issues and formulate solutions
- Drive adoption and revenue by developing a deep understanding of your client’s business needs and proactively communicate opportunities for partnership growth
- Collaborate closely with internal teams across the organization to share knowledge and ensure ongoing successful delivery of our platform/services to all our clients
- Identify trends and develop insights from data analysis of platform usage
- Become an expert in our platform, technology development roadmap, and the digital advertising competitive landscape in order to engage in productive discussions both internally and externally
Our take
The rise in streaming content has revolutionized digital advertising, offering advertisers the potential for more precise campaign calibration. However, alongside this opportunity come new challenges such as consumer overload, ad fraud, and data privacy concerns, compounded by the need to integrate with traditional linear television. Navigating these complexities requires a comprehensive solution, and that's where MadHive steps in.
Utilizing AI technology, MadHive's video ad software suite tackles these challenges head-on. It intelligently identifies optimal ad placements, manages ad frequency to prevent saturation, and gauges consumer intent across various platforms including web, mobile, and TV. This capability allows advertisers to execute nationwide campaigns with pinpoint local targeting - a remarkable achievement in the dynamic digital content landscape.
Unsurprisingly, MadHive boasts an impressive client roster, boasting a 95% renewal rate with major names like Fox, McAfee, and Tegna Premion. This consistent satisfaction has propelled MadHive to expand its offering into critical areas such as data privacy. For instance, its $100M contract with Google Cloud not only enhances its security measures but also equips it with capabilities that smaller competitors will struggle to match.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2023
$300m
LATE VC
Aug 2018
$3m
EARLY VC
Total funding: $306.4m
Company benefits
- 401(K) Matching
- Company Equity
- Retirement Plans
- Performance Bonuses
- Competitive Pay
- 100% Company-Covered Health Insurance
- Dental Benefits
- Vision Benefits
- Generous Maternity and Paternity Leave
- Paid Holidays
- Unlimited Vacation
- Free Lunch In-Office
- Commuter Benefits
Company HQ
Tribeca, New York, NY
Leadership
Jim Wilson
(CEO)Prior to joining Madhive in 2024, Jim was the CEO of North America for Talon.
Thomas Tidgwell
(CFO)Prior to joining Madhive in 2021, Thomas was a VP of Corporate Development & FP&A at WarnerMedia.
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