Client Success Manager, EnergyHub
Contractor
More information about location
Energy management platform
Open for applications
Energy management platform
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To empower utilities and their customers to create a clean, distributed energy future
Role
Who you are
- This is an ideal job for someone who has a passion for (and experience working with) clients and software products, exercises sound business judgment and possesses a keen commercial sense, and is an effective multi-tasker with great attention to detail
- They’re also a quick learner and self-starter with the ability to communicate a variety of data driven messages to varying audiences
- This role will require a flexible travel schedule
- Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner
- Demonstrated success working with enterprise level utility clients, or adjacent industries
- Strong project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
- An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
- The ability to build trust and outstanding client and partner relationships
- Experience collaborating with product teams to the benefit of the client and long-term vision of the organization
- Good judgment in a business context
- Experience working with a team in a cross-functional, fast paced work environment
- A BS or BA degree
- 3-5 years of professional experience in technology services or customer success -- strong preference for experience within a SaaS or enterprise software-related field
- Experience working in or with renewable energy, utilities, and grid services or adjacent industries required
- Comfortable with public speaking. Experience running trainings or education programs is a plus
- Willing and available to be on a call several weeks per year for after-hours emergency client escalations
What the job involves
- As a Client Success Manager, helping our clients achieve their goals is your mandate
- You will own the client relationship end-to-end, including managing the launch of our platform and programs, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, product, engineering and marketing teams
- Be a Client Success advocate: Be the project manager for program launches and manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization
- Be a project management expert: Design an efficient program structure that meets the needs of many co-ops that exist within a larger parent organization. Create and enforce a standardized process for the repeatable, scalable organization of a complex utility program structure
- Maintain efficiency by creating playbooks and other education tools that allow for a level of service to be maintained across multiple stakeholders
- Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks using business judgment to balance internal objectives with client goals
- Spend time understanding clients’ objectives and guiding clients through key decisions to design programs that support these targets
- Partner with Sales to support successful renewals and expansions in your clients’ accounts
- Creatively problem solve when difficult situations arise and resolve operational challenges
- Since you will be coordinating across a complex array of stakeholders to bring common themes together and managing multiple utility relationships simultaneously, previous client-facing work experience is required and previous knowledge of the TVA organization is a plus
- Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
- Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
- Be a product and service expert: Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design for a variety of DER asset classes and provide training to client program teams
- Advocate for the product development needed to handle the needs of a smaller distribution utility structure
- Other duties as assigned
Our take
Power grids are becoming increasingly complicated due to the increased usage of distributed energy resources (DER) in homes such as electric vehicles, home batteries, and thermostats. This complexity arises from the fragmented nature of DER providers and their lack of integration with management systems, making it difficult for renewable energy and other advanced grid services to operate reliably.
EnergyHub provides a DER management system that facilitates the management of DERs at scale, helping to provide the digital infrastructure for flexible electricity demand, voltage and frequency regulation and real-time analytics. It also provides end-to-end support for the acquisition, enrollment, and aggregation of customer-owned DERs.
Whilst the DER industry faces significant challenges in integrating into existing power grids, EnergyHub is providing the infrastructural and data flexibility required to future-proof the reliability of power networks. The company partners with major DER providers - Siemens, Nest and Tesla to name a few - and provides the technical support required for them to meet their long-term strategic goals and work towards a renewable future.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2024
$1.5m
GRANT
Aug 2011
$14.5m
SERIES B
Total funding: $31.6m
Company benefits
- 401(k) with employer match
- HSA and FSA options
- Medical opt-out allowance
- 100% paid medical insurance for employees
- Tuition reimbursement and continuing ed stipend
- Work from our Brooklyn or Burlington office, or fully remote
- Dog Fridays at Brooklyn HQ
- Company happy hours
- Wellbeing subsidy
- Bi-annual full-team meetings at our Brooklyn HQ
Company HQ
Fort Greene, NY
Leadership
Seth Frader-Thompson
(President)Director of Business Development for Honeybee Robotics from 2003 to 2007.
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