Regional Account Manager, Platform Science

• 5+ years of experience in Account Management, Customer Success, Strategic Account Management, or Enterprise SaaS Sales
• Experience managing mid-market or enterprise customer relationships
• Proven success driving customer retention, renewals, and account growth
• Comfortable presenting to executive stakeholders and leading strategic customer conversations
• Builds trusted relationships with customers at every level, including executives
• Thinks strategically and connects technology to business outcomes
• Solves problems proactively and navigates complex customer environments
• Thrives in fast-paced, high-growth organizations
• Communicates effectively across technical and business audiences
• Is organized, self-motivated, and comfortable managing multiple priorities independently
• Bachelor's degree in Business, Communications, Logistics, or a related field, or equivalent professional experience
• Ability to travel up to 25% for customer meetings, business reviews, and industry events

Desirable

• Platform Science is seeking a strategic, customer-focused Regional Account Manager to join our growing Mid-Market Accounts team
• In this role, you'll serve as the primary trusted advisor for a portfolio of regional fleet customers, helping them maximize the value of the Platform Science ecosystem while driving long-term customer success
• You'll own the customer relationship throughout the lifecycle—from adoption and business reviews to renewals, expansion opportunities, and executive engagement
• Working cross-functionally with Product, Engineering, Customer Success, Support, and Implementation teams, you'll advocate for customer needs while helping shape the future of our platform
• This is an excellent opportunity for an experienced account manager who enjoys building executive relationships, solving complex business challenges, and helping customers transform their operations through technology
• Develop trusted relationships with executive and operational stakeholders across assigned accounts
• Understand customer business goals, operational challenges, and long-term technology strategies
• Serve as the primary point of contact throughout the customer lifecycle
• Help customers maximize adoption of Platform Science solutions and applications
• Lead regular business reviews focused on measurable outcomes and ROI
• Ensure customers realize ongoing value from their investment
• Proactively monitor account health and mitigate renewal risks
• Identify expansion opportunities through upselling, cross-selling, and additional platform capabilities
• Partner with Sales on commercial strategies that support customer growth
• Represent customer feedback internally
• Collaborate closely with Product, Engineering, Support, and Implementation teams to improve the customer experience
• Help influence future platform enhancements based on customer needs