Customer Success Manager, ExtraHop

• Four-year college degree, preferably in a technical field such as management information systems or information technology
• Effective communication skills, both verbal and written
• Ability to multitask in a fast-paced environment
• Excellent attention to detail
• Demonstrated ability to work flexibly, both with independent initiative and judgment as well as execute established Customer Success programs consistently and accurately
• Basic knowledge of networking principles (layers 2 through 4 of the OSI model) and application protocols (e.g. HTTP, TNS TDS, CIFS, NFS, and DNS) not required but preferred
• Experience with project management a plus
• Data interpretation experience using the ExtraHop platform a plus
• Experience in Enterprise IT application or networking support a plus

• Do you want to work with a platform and technology where you can help customers solve critical business problems? Do you enjoy and excel at building lasting customer relationships?
• As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company
• At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies
• With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve
• Join us and you’ll find we have a supportive home team, great customers, and a product that customers love
• The ExtraHop Customer Success team focuses on successful outcomes for our customer
• Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment
• Engage ExtraHop end-users to provide targeted assistance and enablement
• Assist in assessing customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training
• Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop
• Assess and document customer health and maturity levels to improve customer engagement strategy
• Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community
• Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities
• Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations

• 100% insurance cost covered for employee (80% for family)
• Flexible PTO Policy
• Well-stocked kitchen, including fruit, juice, coffee and espresso machines, and six kegerator
• Employees have the opportunity to invest in a 401(k) and company stock options
• Tuition reimbursement program for continuing education
• Each employee is granted three days a year to spend in service to the community

Total funding: $161.6m

When trying to become more cybersecure, many businesses find themselves operating blindly, as they lack the necessary insights to understand potential attack points within their networks. This information gap has led to an alarming vulnerability, leaving organizations exposed to threats that remain unseen.