Billing Support Representative, IntelePeer

$60-70k

+ Stock Options

Excel

Salesforce

Cisco

Junior and Mid level

Denver

More information about location

Office located in Centennial, CO

AI-powered communications automation

Be an early applicant

AI-powered communications automation

201-500 employees

B2BArtificial IntelligenceSaaSAutomation

Be an early applicant

$60-70k

+ Stock Options

Excel

Salesforce

Cisco

Junior and Mid level

Denver

More information about location

Office located in Centennial, CO

201-500 employees

B2BArtificial IntelligenceSaaSAutomation

Company mission

To enable businesses to deliver truly delightful experiences.

Job

Company

Role

Who you are

2-year associates degree preferred
Basic telecom knowledge, ability to work with numbers and internal systems
Proficient in Microsoft Excel and Word
Basic salesforce experience (preferred)
Proficient in Outlook and various web browsers
Superior customer service skills
Ability to manage high workload
Outstanding verbal and written communication skills
Organized, analytical and creative in approach to alleviate customer concerns
Positive, professional attitude
Self-motivated
Team player within a technical organization with a rapidly expanding customer base

What the job involves

The Billing Support Representative function is the primary resource for customer support in various critical roles
This role encompasses Billing Support, Sales Support and Operations as the key customer contact and touch point
In this position, the selected candidate will manage the billing support queue, assist in contracts and amendments in addition to providing operational support
In this customer facing roll, the selected candidate will work closely with both internal and external customers, while providing world class customer service
REPORTS TO: Manager, Customer Support & Activations
Answer inbound customer inquiry phone calls regarding invoicing, portal access and provide FAQ’s around services
Manage case load consisting of customer billing inquiries and service activation
Coordinate the initial test and implementation of services with customers and operations
Provide sales support including quotes and contract amendments
Respond to customers professionally through both email and phone interactions
Convey customer escalation requests to proper recipient
Provide customer support for all invoiced products – SIP, Cisco, Contact Center

Our take

For businesses, AI automations has the potential to make processes more efficient and hence drive higher revenue. IntelePeer knows this and delivers AI agents to manage customer communications so that its clients can reduce costs, improve the customer experience and enhance ROI.

Capable of automating an impressive 90% of customer interactions, this comprehensive coverage is what allows IntelePeer to stand out. Its solutions are powered by generative AI and are suitable across many sectors such as healthcare, finance and retail.

Recently, IntelePeer secured a huge growth investment co-led by Savant Growth LLC and VantagePoint Capital Partners. These funds will be used to support further expansion after already growing its business 100% year-over-year.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 9 rounds)

Jul 2024

$70m

LATE VC

May 2021

$110m

CONVERTIBLE

Total funding: $252.1m

Company benefits

401(k): Use your retirement savings to plan for the future
Stock options: Invest as an owner in the company you work for
Unlimited vacation: Take time off for a break, vacation, or travel
Healthcare: Enjoy medical, dental, and vision, plus gym reimbursement
Catered meals: Dine-in on company meals and a snack-packed kitchen

Company HQ

Dania Beach, FL

Leadership

Frank Fawzi

(CEO, not founder)

Former CTO (Software/Integration Group) at ADC. Was also President and CEO at CommTech Corporation and a Consultant at AT&T.

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