Head of Product Operations, Canary Technologies
$200-240k
+ performance-based bonus paid quarterly
Providing hospitality technology
Job no longer available
Providing hospitality technology
201-500 employees
Job no longer available
$200-240k
+ performance-based bonus paid quarterly
201-500 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- 7+ years in product operations, strategy & operations, analytics, or a related role — ideally at a B2B SaaS company that scaled through complexity
- A builder of systems, not a manager of tasks. You've owned infrastructure that kept running after you moved on to the next thing
- Strong SQL and hands-on experience with BI and analytics tools (Omni, Amplitude, Looker, or similar) — you can build dashboards and data models yourself, not just direct others to
- Track record of owning KPI frameworks and instrumentation standards across multiple products and stakeholders
- Sharp program manager who can run the alpha → beta → GA lifecycle process across a multi-product org without losing the details
- Excellent communicator — you can translate messy operational realities into clear frameworks and get buy-in from engineers, PMs, and execs alike
- Bonus: experience in hospitality tech, enterprise SaaS with strategic accounts, or scaling product analytics at a growth-stage company
What the job involves
- Product Operations is the operating system of the product org
- With 140 people across engineering, product, and design spanning three product portfolios, three things need a durable owner or they degrade: the data layer, the product lifecycle process, and how new product people get up to speed
- This role owns all three
- This is an operations function, not a strategy function
- Portfolio bets, sequencing, and positioning stay with the founders and PM leads
- What you own are the systems that let EPD run at scale — reliably, repeatably, without a founder in the loop
- If you're drawn to building infrastructure that quietly makes everyone else faster, this is your role
- Product Analytics — durable infrastructure
- Own our analytics stack (Omni, Amplitude, etc.) end to end: instrumentation standards, event taxonomy, metric definitions, dashboard hygiene, and the NPS/CSAT measurement architecture across each product
- The bar: any PM or exec can pull a trustworthy number without having to ask who to trust
- Product Lifecycle — recurring process
- Own the alpha → beta → GA process and the EPD↔GTM communication that runs on top of it — including the RACI for each phase, the handoff gates, and who tells GTM what and when
- Manage the communication and process around changes to existing products
- Own the voice-of-customer feedback loop between GTM, Support, and the product org, including strategic account calls that surface prioritization signals
- PM Onboarding — repeatable system
- Own new-PM onboarding as a designed program, not an ad-hoc handoff. It should be tied to the PM ladder and produce consistent ramp times regardless of who's running it
- Chief of Staff — leverage work
- Take on one-off high-leverage work (offsites, annual planning, cross-functional initiatives) as assigned. This is real work, but scoped case by case
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
Financial District, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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