Customer Experience Manager, Ramp
$110.5-139k
+ Equity
More information about location
All-in-one financial operations platform
Job no longer available
All-in-one financial operations platform
1001+ employees
Job no longer available
$110.5-139k
+ Equity
More information about location
1001+ employees
Company mission
To help finance teams build healthier businesses.
Role
Who you are
- Minimum 5 years managing and developing a team to hit key metrics
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support to help scale
- Strong metrics driven and product mindset to help identify, triage and execute potential product or operational improvements
- Strong investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
Desirable
- Experience working with Zendesk tooling
- Experience working in FinTech
- Experience working with third parties and managing partnerships
What the job involves
- Ramp is seeking a dynamic Customer Experience Manager to lead the growth and enhancement of our customer experience team
- We seek an accomplished leader who excels in team building, possesses a proven track record of efficiently managing support teams within a fast-paced environment, and embodies an unwavering commitment to exceptional customer care
- As a core leader of our stellar customer experience team, you will be in charge and in full control of hiring, building, and scaling our support operations team
- You’ll partner closely with our account management, product, and engineering teams on scaling our operations, managing a team of agents and managers, and bringing insights into how we can improve our product
- Supervise a team of agents, ensuring the proficient handling of support tickets across channels (email, phone, and chat), while maintaining high-quality service and adherence to SLAs
- Collaborate closely with cross-functional teams, including account management, product, and engineering, to advance operational scalability and elevate our product
- Champion the end-to-end customer journey in the realm of support, guaranteeing an unparalleled experience for diverse business clients spanning startups to enterprises
- Manage internal and external product knowledge dissemination, enabling both customers and Ramp teams to independently resolve queries
- Distill actionable insights to enhance operational procedures, tools, and product offerings, drawing from customer feedback to drive improvements
Our take
Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.
Founded in 2019 and coming out of stealth in 2020, the company quickly reached a valuation of a whopping $8.1B in early 2022 and hit $22.5B in 2025. Its clients include several big-name companies including fast-growth health tech startup Ro, Planned Parenthood, and Truebill. 90% of its customers have made the switch from legacy players such as Expensify and Concur, showing that Ramp provides real customer value.
The team that built Ramp is the same one that launched the automated price tracking company Paribus before selling it to Capital One. It is now focused on scoping out more M&A opportunities and boosting its headcount to support investing in its software and going into new verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Nov 2025
$300m
GROWTH EQUITY VC
Jul 2025
$500m
SERIES E
Total funding: $2.1bn
Company benefits
- Comprehensive medical, dental, and vision insurance
- One Medical Membership
- 401(k) including an employer match
- Unlimited PTO
- Parental leave
- Monthly wellness stipend
- WFH stipend
- Relocation support to move to NYC
- Pet Insurance
Company HQ
Ukrainian Village, New York, NY
Leadership
Eric Glyman
(Co-Founder & CEO)Studied Economics at Harvard. Was a Trustee at Global China Connection for over 5 years, and then became a Financial Analyst working at Millstein & Co. Co-founded Paribus, which became Capital One.
Karim Atiyeh
(Co-Founder & CTO)Studied Computer Science at Harvard, and became a Teaching Fellow. Worked in PowerPoint and Excel at Oliver Wyman. Became an Advisor at One Zero Capital. Founded and served as CTO to Paribus, later sold to Capital One.
Gene Lee
(Co-Founder)Studied at and became a Research Assistant at the University of Chicago. Was a Marketing Contractor at AdBlock and worked as a Software Engineer at BTCjam. Worked again as a Software Engineer at Paribus and then became Senior Engineering Manager at Capital One.
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