Enterprise Customer Success Manager, Monta
Germany & UK
£56.4-66k
Germany: 59,800 – 75,000 EUR per year (gross) + 20% bonus
Electric vehicle charging platform
Be an early applicant
Electric vehicle charging platform
201-500 employees
Be an early applicant
£56.4-66k
Germany: 59,800 – 75,000 EUR per year (gross) + 20% bonus
201-500 employees
Company mission
To provide the best technology solutions for the entire EV charging cycle.
Role
Who you are
- 5+ years Experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or a tech-enabled environment, ideally working with mid-market and/or enterprise customers
- Strong commercial instincts, including renewal ownership and comfort with identifying and progressing expansion opportunities
- Experience working in E-Mobility is a strong plus
- Excellent stakeholder management, including the ability to build relationships with both operators and executives
- Structured, proactive way of working, with strong prioritization and clear written communication
- Comfort collaborating cross-functionally (Product, Engineering, Support, Sales, Finance) to deliver outcomes
- Language: Professional fluency in English and German
- Comfortable using AI productivity tools (Notion AI, ChatGPT, Claude, etc.) to move faster and stay organised
- If the mission excites you but your experience isn’t a perfect 1:1 match, apply anyway — we care about potential, not perfection
What the job involves
- We’re looking for a Customer Success Manager to own and grow a portfolio of Monta’s enterprise customers in Germany and the UK. You’ll secure renewals, prevent churn, and drive expansion by delivering measurable outcomes and building trusted executive relationships
- This is a high-ownership role for someone who thrives in structured execution and wants to help define Customer Success as a commercial advantage
- Protect and grow revenue in a portfolio across Germany and the UK through strong renewals discipline, expansion identification, and risk mitigation
- Improve customer outcomes and adoption by building success plans, guiding onboarding, and increasing product engagement across key workflows
- Increase customer health and advocacy by running structured QBRs, capturing value, and turning champions into references
- Drive internal alignment by translating customer needs into clear asks for Product, Support, and Commercial teams, and ensuring follow-through
- Own a portfolio of enterprise accounts in Germany and the UK, acting as the primary post-sale partner
- Lead onboarding and ongoing success motions, including success plans, enablement, QBRs, and executive stakeholder management
- Run a rigorous renewal and risk process, including forecasting, early risk detection, and clear mitigation plans
- Identify and qualify expansion opportunities (upsell and cross-sell), partnering with Sales/RevOrg to execute
- Partner closely with Support and Product & Engineering to escalate issues, remove blockers, and improve the end-to-end customer experience
- Maintain accurate account documentation and pipeline notes in our systems, ensuring predictable reporting and handoffs
- Bring market and customer intelligence from Germany and the UK into internal discussions to inform roadmap, enablement, and commercial decisions
Application process
- Please send us your application in English
- We usually respond within two weeks
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Alongside this, the company recently partnered with Octopus Fleet to support the expansion of its fleet and energy services. This partnership strengthens Monta's role in large-scale fleet electrification and puts the company in a strong position as demand for reliable EV charging continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$94.4m
SERIES B
Sep 2022
$35.4m
SERIES A
Total funding: $153.4m
Company benefits
- Equity Incentive Plan/Warrant Allocation: We believe that all employees at Monta should be owners of the company and a close part of the journey we are on - therefore, all are offered to be part of the plan.
- Parental leave: You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives.
- Growth & Development: We offer support to attend conferences, take courses, and even work on your own projects so you can be the best version of yourself.
- HQ Visits: You will get the chance to join us in our Copenhagen HQ for our Strategy Days to spend valuable (and fun!) time face-to-face with your colleagues.
- EV Rental: What better way to understand what we work so hard on every day than by borrowing one of the two EVs we have in HQ?
- Pension & Healthcare: We want to make sure you’re taken care of now and in the future, so we offer a pension and health care plan.
- Fun Workspace: We appreciate the balance necessary for you to thrive, so whether you’re working from one of our comfy sofas or taking a well-deserved foosball table break, we know your next big idea can come from anywhere.
- Sports & Recreation: Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well.
Company HQ
Metropolzonen
Leadership
Casper H Rasmussen
(Co-Founder & CEO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
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