Customer Onboarding Manager, SafetyCulture
IoT Hardware Specialist
+ Equity
Mobile-first operations platform
Be an early applicant
Mobile-first operations platform
501-1000 employees
Be an early applicant
+ Equity
501-1000 employees
Company mission
To help working teams achieve quality and safe operations with innovative, low-cost mobile-first products.
Role
Who you are
- 3 years experience leading the end-to-end implementation and troubleshooting of IoT hardware and software in SaaS or enterprise software environments
- Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives
- Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment
- A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
- A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
- Ability to actively listen, understand customer pain points and take action
- Flexible to support global coverage, including occasional off-hours meetings to collaborate with EMEA and APAC stakeholders
- Preferred: Experience working with third party IoT hardware installers
- Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
What the job involves
- Onboarding & Installation Management:
- Manage installation projects for sensors and telematics solutions or managed customers, ensuring smooth deployments, on-time deliveries, and customer satisfaction
- Set best practices for sensor & telematics onboardings to ensure long-term success for the wider team
- Customer Success & Retention:
- Support EMEA and AMER managed customers utilising sensor or telematics products, ensuring they are receiving the maximum value from our solution. Guiding them with best practices, identifying key goals and ensuring they are reached to provide ROI
- Act as an advocate for all SC Connect customers in EMEA and AMER when technical issues occur and a liaison between customers and product when needed
- Act as a voice of the customer to highlight trends and challenges relating to sensors and telematics customers, informing product roadmap
- Continuously monitor activation status and usage patterns for the region, identifying trends for at-risk customers and implementing strategies to reduce churn and increase retention
- Leverage customer interactions to identify expansion opportunities like referrals or upselling, looping in the regional IoT sales specialist. Use internal tools like Gong to analyze customer conversations for key terms or use cases that can help account teams identify growth opportunities
- Ensuring internal processes are built to support CSM/COM partners and create new processes for success on the SC Connect side to support growth on the team. Collaborate closely with Product, Solution Specialists, Onboarding, Customer Success, and other internal teams to drive focus and effort into the customer experience
- Events & Conferences:
- Act as a SC Connect representative at trade shows, roundtables, and customer events, engaging with industry peers, potential customers, and partners to promote the company’s sensor and asset management solutions (quarterly frequency)
- Provide in-person support on occasion for key customer visits, ensuring successful ongoing utilisation of the solution along with facilitating discussions on product features and customer needs
- This role requires up to 25% travel across EMEA and AMER
- The SC Connect Brand & Partnerships:
- Collaborate with our partnerships teams to manage Sensor and IoT partnerships across EMEA and AMER to help drive future business growth
- Work with our GTM Enablement team to develop content, allowing for CS teams to lead customer conversations surrounding IoT, Telematics and Sensors
Our take
Now one of Australia’s largest private tech companies, SafetyCulture was initially developed as a digital checklist app for safety operations. It has since grown into a mobile-first operations platform that helps companies keep on top of their safety processes.
Covering risk management, Environment and sustainability, compliance, health and safety and asset management, SafetyCulture uses digital training, inspections and integrations to ensure that companies are maintaining the highest possible standards of safety and compliance.
This one-stop shop for productivity-boosting safety procedures has benefitted from a flurry of funding over the years. And its 2024 round, led by BlackBird Ventures, is being used to accelerate its software capabilities and move towards wider market adoption. With a wealth of industries under its belt already - including pharmaceuticals and construction - the company is well equipped to continue its international expansion and integrate into ever more industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Sep 2024
$110.5m
LATE VC
Jul 2023
$34m
LATE VC
Total funding: $378m
Company benefits
- Catering: In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Drinks: Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Celebrations: Quarterly celebrations and team events, including the annual Shiplt global offsite
- Fun: Table tennis, board games, books library, and pet-friendly offices.
Company HQ
Surry Hills, NSW
Leadership
Luke Anear
(Founder & Executive Chair)Previously the CEO of Safety Culture, Co-Founder at Insight Creative Photography and was a Practice Manager at Lee Kelly & Associates.
Salary benchmarks
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