Renewal Specialist, Amplitude

• Are you passionate about proactively reducing churn, improving customer health, and driving retention?
• You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to drive customer retention. If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!
• 2+ years of experience in account or renewal management within a high-volume B2B SaaS environment
• Strong work ethic, customer-first mindset, and willingness to go the extra mile
• Commitment: Goal-oriented, hands-on, and get-things-done attitude
• Composure: Ability to work under pressure and meet daily deadlines

Desirable

• As a Renewal Specialist, you will maintain relationships with AMER Velocity customers, focussing on retention, ensuring predictable renewals, implementing preemptive measures to enhance retention and improve our renewal base
• Maintain strong relationships with customers for account management and renewal support
• Serve as the renewals owner, proactively resolving issues, mitigating churn risks, and closing renewal contracts
• Develop expertise in Amplitude’s product to conduct discovery calls, tailored demos, and value driven presentations
• Identify early churn signals through data analysis of product usage and contract trends
• Collaborate closely with Sales, Finance, Legal, and Deal Desk to streamline approvals and contract resolutions
• Create detailed renewal quotes and ensure necessary approvals are secured
• Accurately forecast renewal outcomes for the current and next quarter by maintaining updated pipeline data
• Provide regular status updates and transparency into churn risk and forecast outcomes
• Identify upsell and cross-sell opportunities, generating expansion leads for Account Executives