Senior Customer Success Manager, Flywire
B2B
$80-115k
+ RSUs and Commission
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
$80-115k
+ RSUs and Commission
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- To be successful in this role, you will leverage your knowledge of Flywire’s services and solutions, along with a deep understanding of our customer’s business, so that you can build a long term successful relationship
- B.S. or M.S. in Business Administration (or equivalent)
- 5+ years of relevant sales, consulting, or customer facing experience, ideally within a SaaS business. (note: doesn't have to be in tech)
- Experience working in highly collaborative environments
- Demonstrated experience working in a fast paced startup environment
- Ability to manage a project, work to deadlines, and prioritize between competing demands
What the job involves
- In this role, you will grow our B2B vertical by driving impact through our customer relationships. You will become their trusted advisor enabling you to demonstrate a path to mutual value for both Flywire and our customers
- You will own the entire lifecycle of the customer relationship from onboarding through continued renewal of our solution, while working with internal teams as needed to ensure successful relationships
- Own strategic relationships with Flywire clients
- Lead customers through the onboarding process with enthusiasm and support, in order to set them up for success
- Ensure long term client success by building relationships with decision-makers and influencers, holding quarterly business reviews, and managing the renewal process
- Identify and execute opportunities to increase clients’ investment with Flywire
- Based on client feedback, develop and evolve strategies for increasing utilization of Flywire solutions
- Serve as the primary point of contact for all troubleshooting, looping in relevant Flymates and teams as needed
- As a front-line contact, help collect product feedback to help influence the roadmap for our B2B customers
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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