Senior Director of Technical Product Management, ServiceNow
$250.2-437.9k
Plus equity (when applicable), Plus variable/incentive compensation Plus ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$250.2-437.9k
Plus equity (when applicable), Plus variable/incentive compensation Plus ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Strategic and business mindset, experience in product strategy demonstrating customer value and shareholder outcomes
- Experience, comfort and demonstrated results in leading an “overlay” product management function. This requires directly driving the requirements and roadmap for the areas that are specific to regulated/regional markets and hyperscaler platforms, and managing through influence when platform/application investment is required to achieve the desired result
- Exceptional people leadership, communication, and stakeholders' management through influence, logic and empathy
- Entrepreneurial drive: self-starter, able to navigate high degree of uncertainty
- Strong prioritization skills and discipline to focus on high impact activities
- 10+ years of enterprise application product management experience – at least 5 years in SaaS. Ideally ServiceNow Platform
- 5+ years of experience with AWS, Azure, or GCP (having more than one is ideal)
- 5+ years of experience in formulating high level product and GTM strategy
- Excellent written and verbal communication skills, incl. compelling on stage presentation persona
- Ability to be both hands on as well as driving a team to innovate at scale
- Excellent leadership skills, with the ability to set a vision and energize teams towards a common mission
- Successfully led multi-level product organizations
What the job involves
- In this unique role, you will evolve and execute strategic customer markets in conjunction with the Global Public Cloud strategy to scale ServiceNow to a 16B+ company.
- ServiceNow is already a leading provider of platform and industry solutions for many US federal (civilian and DoD), state and local agencies and is expanding to new public sector markets globally. This role is highly collaborative, working actively across the globe, all business units (BUs) in ServiceNow, and our ecosystem of partners
- You will work closely with stakeholders across our business, product, engineering and purchasing teams to understand their requirements, and the technical governance standards we must meet; you will be familiar with industry trends and best practices
- You will use your knowledge and experience to take all of that information and use it to lead with your product management team in partnership with our infrastructure engineering teams and build roadmaps that support engineering and platform ambition.
- You will be responsible for ensuring that the product management team is setup to successfully drive execution against that roadmap; you will provide leadership of deeply technical projects in a complex, fast-paced environment
- Develop strategy and business cases, create and execute multi-year roadmaps focused on how to bring the ServiceNow experience to regulated/regional environments and hyperscaler partners
- Lead a team of product managers, business analysts, and strategists globally while partnering with cross functional teams including outbound product management, engineering, and architecture to formulate product strategy and execute on product roadmap
- Engage business and product stakeholders across the company, get buy-in, manage communications, expectations and dependencies
- Define key business and product success metrics and outcomes. This requires deep understanding of the ServiceNow experience, and data driven perspective to prioritize how/if it needs to modified to bring the experience regulated/regional markets and hyperscaler platforms
- Ensure data residency, data compliance, sovereignty, cybersecurity, compliance, and privacy for public cloud customers
- Develop a GTM strategy by working closely with sales, finance, capacity planning, and other teams
- Establish the rigor necessary to drive effective business reviews
- Stakeholder Engagement: Act as a key liaison with senior leadership, clients, and partners to communicate vision, progress, and results
- Performance Measurement: Establish KPIs and metrics to evaluate product success, making data-driven decisions to optimize outcomes
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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