Technical Implementation Specialist, Flywire
+ Restricted Stock Units; + Employee Stock Purchase Plan (ESPP)
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
+ Restricted Stock Units; + Employee Stock Purchase Plan (ESPP)
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Fluency in English required - proficiency in additional languages a plus (but not required)
- 2+ years of professional experience with Higher Education such as Business Office, Cashiering, Financial Aid, or Reconciliation processes or experience in Fintech, Technology or Consulting companies
- Familiarity with programming languages (e.g., Javascript, Liquid, or SQL) and an understanding of APIs and webhooks for integrations
Desirable
- Client-Centric Communication: You will interact with a variety of stakeholders, internal and external - strong verbal and written communication skills, the ability to explain technical concepts clearly to non-technical audiences, and a focus on client satisfaction are crucial
- Problem-Solving and Analytical Thinking: You are good at identifying issues, effective troubleshooting, and developing solutions for client challenges. You are technologically savvy and have an interest in learning the deeper skills needed to really grow in your career
- Collaboration and Organisation: You are a self starter with the ability to work alone as well as part of a strong team. You have proven attention to detail, know how to stay on top of a busy schedule, and know when to bring others in for support
- Curiosity and Initiative: You are ambitious and take initiative to ask questions to understand why, not just take a request at face value. You see an inefficient process and are not afraid of speaking up and presenting solutions to make it better. Challenges excite you and you are energised by finding creative solutions to new situations
What the job involves
- Flywire is looking for a driven and self-motivated Technical Implementation Specialist to carry out implementation activities and post production support that bring value to our clients and partners. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team
- As a Technical Implementation Specialist, you'll drive delivery excellence for our clients and internal stakeholders. You'll provide essential support for existing client integrations and partner with the wider implementation team, Sales, and Relationship Management to ensure a smooth, seamless onboarding experience for all Flywire payment solutions
- Provide first-line support for customers during project implementation as well as existing client configurations for any solution-based queries. Provide front-line support to customers for solution-based queries during project implementation, acting as the first point of contact, and for existing client configurations, including triaging incoming support tickets
- Consult clients on how to implement Flywire’s cross border products, ensuring a smooth customer experience by matching the products and Integrations to client needs
- Integrate and deploy Cross Border payment portals for clients within the agreed timelines
- Maintain the integrity of CRM data for clients and their configurations
- Explore possible efficiencies within the implementation process and establish best practices in client configuration and project execution
- Support in the creation of resources/documentation to benefit the client on-boarding experience
- As needed, support fellow Technical Implementation Managers and Senior Technical Implementation Managers with any/all aspects of a client implementation
- Play a role in fostering an ever improving culture and customer experience continuously
- Technologies We Use:
- Apple Computers, Postman, Visual Studio Code, Smartsheets, JIRA, Sumologic, Google Suite, Slack, and Zendesk
Application process
- We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions
Salary benchmarks
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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