IT Operations Specialist, Figure

• They should understand office culture, maintain positive relationships with stakeholders, and possess 3+ years of IT support experience with Linux, Windows, and Mac troubleshooting skills
• 3+ years of experience providing support in a corporate environment
• Proficiency in troubleshooting Linux, Mac, and Windows systems
• Basic knowledge of Windows 10/11 PC hardware, Linux software troubleshooting, and Mac environment and hardware troubleshooting
• Foundational network knowledge such as network configurations, VPN provisioning and troubleshooting, etc..
• Proficiency with video conferencing tools (Google Meet/Zoom)

Desirable

• In summary, you’ll work closely with the Information Technology team to help expand our HQ presence by providing IT support on-site and using remote tools as necessary across different buildings within HQ
• The ideal candidate will demonstrate strong professionalism in delivering excellent customer service, using sound judgment for timely problem resolution
• Document, track, and monitor customer problems to ensure timely resolution through common customer request methods (Ticketing Systems, Chat Software, Email, etc.)
• Assist in building and documenting standards and IT policies across the company
• Support lifecycle processes in the onboarding/offboarding of Figure employees
• Maintain inventory of equipment and IT assets; ensure compliance standards are followed
• Support common IT services: Okta, Google Workspace, Slack, Zoom, security hardware, etc..
• Maintain relationships with vendors and cross-functional teams
• Be an advocate for knowledge sharing across IT
• Provide AV Operational support in conference rooms and phone booths
• Provide event-related support in conference rooms and large meeting spaces
• Maintain and manage printer-related requests