Senior IT Engineer, Headway

Collaboration Tools

$152.2-179k

May be eligible for performance-based variable compensation and an equity grant, depending on the position

Okta

Zendesk

JIRA

Confluence

Atlassian

Slack

Google Workspace

Senior and Expert level

New York

San Francisco Bay Area

More information about location

Therapist-by-insurance marketplace

Open for applications

Therapist-by-insurance marketplace

1001+ employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Open for applications

$152.2-179k

May be eligible for performance-based variable compensation and an equity grant, depending on the position

Okta

Zendesk

JIRA

Confluence

Atlassian

Slack

Google Workspace

Senior and Expert level

New York

San Francisco Bay Area

More information about location

1001+ employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Company mission

To build a new mental healthcare system, rewired for access and affordability.

Job

Company

Role

Who you are

An experienced SaaS environment expert with 5+ years in a fast paced, supporting a distributed workforce, serving as an escalation point for mission critical business applications
Have driven implementation of AI tooling across an organization while following AI governance best practices
Possess subject matter expertise in workflows and integrations with a focus on Atlassian Suite; you’ve led to completion projects to integrate systems leveraging APIs or workflow automation tools to streamline processes and reduce manual overhead
You’ve driven organization change by leading or playing a significant role in large scale company deployments that impact all or majority of the workforce
You excel at partnering with stakeholders across the business to synthesize and present technical solutions that drive business efficiency
You practice methodical project ownership and management with autonomy by consistently planning and executing work with visibility
Are a team player who actively seeks and provides feedback with a growth mindset
Stay up-to-date on the latest technology / privacy best practices and requirements

What the job involves

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is an essential function at Headway that builds operational efficiency into everything we do, giving our organization the tools needed to achieve our goals of reshaping mental healthcare
In this role, you’ll have the unique opportunity to be a builder - helping us optimize our collaboration SaaS platforms, enable Headway employees to leverage AI, and serve as a subject matter expert in Atlassian
Partner with Security and Privacy on best practices as we implement AI tools into Headway’s ecosystem
Drive technical roadmap for implementing company wide AI tools, such as Glean, and enabling SaaS native AI tools (e.g. Slack AI, Atlassian AI, etc.) to boost employee productivity and company velocity
Partner cross functionally to support usage and optimization of Atlassian Suite
Manage application hygiene and security through routine audits, and enforce best practices for access control
Develop and uphold standard procedures and best practices for employee lifecycle management, especially onboarding and offboarding processes
Maintain documentation for all core applications and processes
Address and resolve application-related incidents and service requests
Work collaboratively with cross-functional teams to develop scalable automations across the company
Tools we use:
Identity and Access Management: Okta, Lumos
Email and Messaging: Gmail and Slack
Document Creation and Collaboration: Google Workspace, Confluence
Credential Management: 1Password
Ticketing: Jira Service Desk, ZenDesk, Jira Projects
Project Planning: Jira
Endpoint Management: JAMF, InTune, ChromeOS, Kolide

Application process

Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background
First round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen
Final rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway
References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Our take

1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.

Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 600,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.

Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US with over $325M in funding behind it. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

64% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (4)

Company

Funding (last 2 of 6 rounds)

Jul 2024

$100m

LATE VC

Oct 2023

$125m

SERIES C

Total funding: $327m

Company HQ

Tribeca, New York, NY

Leadership

Andrew Adams

(Founder & CEO)

Prior to founding Headway in 2017, Andrew was a Product Analyst at Spring Inc.

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