Collections Support Agent, Jaja
£29k
+ Annual bonus potential
Mobile-first credit products
Job no longer available
Mobile-first credit products
201-500 employees
Job no longer available
£29k
+ Annual bonus potential
201-500 employees
Company mission
To redefine and simplify the credit card experience, giving people more time to do the things they love.
Role
Who you are
- We’re growing and transforming - and we’re looking for compassionate, confident communicators to join us on this exciting journey
- Whether you’re an experienced collections professional or bring customer service experience from a financial setting, your mindset matters most
- If you’re eager to learn, motivated to grow, and thrive in a supportive team environment, our excellent training will set you up for success
- Experience in collections or customer service, ideally within credit cards or lending
- Understanding of financial services regulations related to collections
- Strong verbal and written communication skills
- Confidence working in a fast-paced, evolving environment
- Familiarity with call centre technologies (diallers, customer portals, etc.)
- A proactive mindset - you enjoy solving problems and making things better
What the job involves
- In this role, you’ll support customers through a variety of financial situations including arrears, overlimit, persistent debt, and vulnerability with empathy and care
- The role is split between phone-based activity and live chat functions
- If you’re looking to build a career, there’s real opportunity to grow
- Our Operations team is full of inspiring success stories, and we’re proud of our strong track record in developing talent
- We value team players who embrace change, are curious to learn, and are passionate about delivering exceptional customer experiences
- Supporting customers across collections channels (chat, phone, email, and written) with empathy and understanding
- Listening actively and assessing customer situations to agree on sustainable, affordable solutions
- Tailoring your approach to support vulnerable customers with sensitivity and care
- Sharing ideas to improve our processes and adapting quickly to change
- Managing varied workloads and solving problems with confidence and creativity
- Keeping accurate records in line with company and regulatory standards
- Sharing customer feedback to help us continuously improve
- Meeting quality and compliance standards while delivering outstanding service
- Collaborating with your team to meet goals and support one another
- Staying informed on products, services, and operational updates
- Working towards individual and team KPIs and SLAs
Our take
Fintech startups make up the biggest component of the London startup scene, so there can be a lot of noise, but Jaja Finance is making a large splash on the scene with its mobile first credit products and partnership focused strategy.
A large number of credit transactions are still handled using traditional channels, with slow onboarding processes and counter-intuitive tools. Jaja offers mobile-first credit products that focus on fast applications providing a near-instant credit decision.
Jaja has focused its expansion strategy on partnering with established brands. In 2022, a consortium of investors committed to fund up to £120M in the company. Its new shareholders are bringing valuable insights to the business and will support the company to continue to offer best-in-class core technology, products, and services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2025
$31.4m
GROWTH EQUITY VC
Apr 2022
$163.8m
GROWTH EQUITY VC
Total funding: $260.2m
Company benefits
- Compensation: We review salaries each year to ensure performance is rewarded and we retain our talent. If your responsibilities increase, so will your pay! You’ll also be included in our annual discretionary bonus scheme, linked to your performance.
- Holiday: You’ll start with 25 days a year of annual leave, plus public holidays, with an extra day of holiday added for each completed year of service (up to a maximum of 30 days). Plus, we’ll give you your birthday off each year.
- Health & Wellbeing: We’ve got you covered with private health cover through Vitality, with some additional perks, discounts and rewards to keep you active. You can also take advantage of our Employee Assistance Programme, with 24/7 support for issues like bereavement and health worries, access the cycle to work scheme and benefit from paid sick leave if you need to take a break.
- Learning & Development: We have a variety of internal learning opportunities to support your development, including company-funded training to support your professional development, and department-specific career pathways to provide growth and advancement opportunities.
- Pension: UK and Ireland-based employees will be automatically opted in to our enhanced pension scheme, with options to flex your contribution via our salary exchange scheme (or opt-out completely) as your choose.
- Family: All colleagues benefit from life insurance (4x base salary) and paid maternity, paternity, adoption or shared parental leave, if you’ve been with us for at least 26 weeks. Our flexible working policy is designed to offer support where needed.
Company HQ
Bloomsbury, London, UK
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