Customer Consultant, Lloyds
Cavendish Online
£25.5-29.2k
+ annual performance bonus and share scheme
More information about location
2+ days a week in office
Retail and commercial bank
Open for applications
Retail and commercial bank
1001+ employees
Open for applications
£25.5-29.2k
+ annual performance bonus and share scheme
More information about location
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Do you enjoy building relationships with customers and colleagues and a genuine desire to do the right thing, we’d love to hear from you
- You’ll have good interpersonal, organisational and communication skills, along with the ability to establish rapport quickly and make an excellent first impression
- You’ll support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience
- You’ll have strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements
- Identify customer needs
- An easy and confident communicator
- A genuine desire to help our customers
- A desire to help the business meet its objectives by succeeding in your own KPI’s
- Proactive and organised, with an ability to manage your workload
- Positively influence others by demonstrating core values and behaviours
- Be open and receptive to feedback and improvement suggestions
- Empower others by sharing your skills and knowledge
What the job involves
- Supporting our Cavendish Online business, we’re currently looking for enthusiastic and driven Customer Consultants
- You’ll engage our customers, briefly understand their needs and signpost or transfer to the right person/team to meet those needs
- You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them
- This is a fantastic opportunity for a motivated and adaptable individual to make a real impact, helping ensure more customers receive the protection and support they deserve
Application process
- End Date: Tuesday 30 September 2025
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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