Implementation Success Partner, Qventus

• 5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments
• Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams
• Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels
• Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications
• Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions
• Familiarity with healthcare operations and workflows
• A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients

Desirable

• As an Implementation Success Partner, you will lead and manage client implementations, serving as a strategic partner to healthcare organizations and ensuring successful delivery of Qventus solutions
• This role will require close collaboration with clients, R&D, and cross-functional teams to drive adoption, resolve challenges, and deliver measurable outcomes
• You will play a hands-on role in managing day-to-day client operations, gathering feedback, and ensuring long-term success
• Day-to-Day Client Management: Oversee daily operations at assigned clients, such as Honor and UAMS, including running project management (PM) meetings and ensuring alignment across stakeholders
• Collaboration with Client Teams: Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations
• Implementation Execution: Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support
• Feedback & Resolution: Gather client feedback on solutions like PAT Assist, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction
• Documentation & Standardization: Develop and maintain standardized implementation documentation and training materials to improve processes and scalability
• Messaging & Communication: Collaborate with internal teams to refine messaging for Patient Concierge and other client communications, ensuring consistency and professionalism
• Point of Contact for Support: Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions
• Value Creation & ROI Validation: Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes
• Training & Enablement: Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live
• Cross-Functional Collaboration: Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements
• Operational Oversight: Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts