Director of Product, Centerfield
Home Services
$180-200k
+ Offers semi-annual bonus
More information about location
Office located in Playa Vista, CA
Customer acquisition enablement platform
Be an early applicant
Customer acquisition enablement platform
1001+ employees
Be an early applicant
$180-200k
+ Offers semi-annual bonus
More information about location
Office located in Playa Vista, CA
1001+ employees
Company mission
To provide client companies with super-powered customer acquisition tools, boosting sales, profitability, growth, and loyalty.
Role
Who you are
- 8+ years of product management experience with a strong focus on Home Services or related industries
- Proven success driving growth across multi-channel funnels, including digital acquisition and call center sales environments
- Experience collaborating with sales leadership to design tools and processes that improve close rates and customer satisfaction
- Agency or partner management experience, with a deep understanding of adhering to partner guidelines and relationship management
- Strong expertise in opportunity sizing, prioritization frameworks, and ROI analysis to guide decision-making
- Experiment-driven mindset with experience leveraging A/B testing, funnel analysis, and sales performance optimization
- Pioneer of Agile product development methodologies such as Scrum or Kanban
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action
- Excellent communication skills with proven success in aligning and influencing executive stakeholders and external partners
What the job involves
- We are looking for a growth-minded product leader to define and deliver optimized customer experiences across our Home Services portfolio. Home Services includes verticals such as Internet, Home Security, Plumbing, HVAC, Solar, and more. This role is responsible for managing growth across the entire funnel, from digital acquisition to call center sales, where our agents close transactions on behalf of our partners.
- Our ideal candidate is a champion of the end user, bringing deep expertise in agency-style execution to adhere to partner guidelines, while driving results across digital and offline touchpoints. This person has a proven ability to collaborate with sales leaders, optimize funnel performance, and deliver products and processes that unlock growth for both customers and partners.
- Develop and evangelize product strategy and vision for the Home Services category, including verticals like Internet, Home Security, Plumbing, HVAC, and Solar
- Lead and work cross-functionally with design, engineering, marketing, and sales leaders to optimize acquisition funnels and close rates across the end-to-end journey
- Collaborate closely with call center operations to design and implement tools, processes, and workflows that improve agent effectiveness and customer outcomes
- Drive outcomes by identifying conversion opportunities, optimizing handoffs between digital and sales, and creating seamless customer experiences
- Apply structured methods to size opportunities and make data-informed prioritization decisions, ensuring investment aligns with the highest growth levers
- Own and manage product KPIs across acquisition, conversion, close rates, and retention, scaling successful initiatives and sunsetting underperforming ones
- Champion the voice of the customer—understanding household decision-making, service pain points, and partner requirements to inform product roadmaps
- Build strong partner relationships by aligning roadmaps to partner guidelines and regulatory requirements while delivering innovative growth solutions
- Foster a culture of experimentation, measurement, and iteration through A/B testing, funnel optimization, and agent performance analytics
Our take
Centerfield supplies an owned and operated web sites and technology platform, Dugout, to automate end-to-end customer acquisition for personalized shopping experiences across business, insurance, residential, and eCommerce.
Specializing in customer acquisition, the company's system measures online interactions and click-to-call performance, tests and reports on customer experiences, and automates ad and bid optimization. Clients enjoy increases to activation rates and productivity, as well as access to new revenue.
Centrefield continues to bolster its offerings through smart acquisitions, that allow it to serve additional industries as it expands. The company has supported a range of different clients including household brands such as AT&T and Macy’s.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Jan 2017
$156m
GROWTH EQUITY VC
Total funding: $156m
Company benefits
- Semi-Annual Bonuses
- Family Planning Benefits
- $500 WFH Stipend
- Flexible PTO
- Company 401k Match
- Fitness Reimbursement
- Learning & Development
- Mental Health Support
- Health, Vision, and Dental Benefits
Company HQ
Playa Vista, Los Angeles, CA
Leadership
Brett Cravatt
(Co-CEO)They worked as an Attorney as Loeb & Loeb for a year before spending a decade as COO and CEO of Vendare and WebYES! respectively.
Jason Cohen
(Co-CEO)They started their career as a Sales Executive at DoubleClick before founding and exiting from several successful Performance Marketing companies.
Salary benchmarks
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