Delivery Manager, Datasite
Blueflame AI
$118.8-207.2k
+ Discretionary bonus
SaaS provider for the M&A industry
Open for applications
SaaS provider for the M&A industry
1001+ employees
Open for applications
$118.8-207.2k
+ Discretionary bonus
1001+ employees
Company mission
To empower the dealmaking community to work smarter and faster.
Role
Who you are
- The ideal candidate will have a strong background in B2B SaaS, be organized, energetic, and comfortable working in a fast-paced environment
- Experience in a similar role within a B2B SaaS environment
- Strong ability to discuss and understand complex tools and workflows
- Excellent communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Confident speaking to and working with clients in real-time
What the job involves
- At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry
- You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success
- Join us to be part of a company that values innovation, client satisfaction, and continuous improvement
- The Delivery Manager position at Blueflame AI is pivotal in bridging the gap between our Client Success Team and Engagement/Support Analysts, focusing on the seamless onboarding of strategic clients
- This role requires interacting with our clients and collaborating closely with other members of our Engagement team to ensure a superior client experience
- Lead Client Onboarding and Integration: Oversee the onboarding process for new strategic clients, ensuring a smooth transition and integration into our systems
- Monthly Reporting and Roadmap Alignment: Prepare and deliver monthly reports to clients, aligning on roadmaps and strategic goals
- Collaborate with Internal Teams: Work closely with Engagement Specialists and the Head of Engagement to ensure client needs are met and expectations are exceeded
- Manage Implementation Timelines: Develop and manage project timelines, coordinating with cross-functional teams to ensure timely delivery of services
- Support Adoption of New Features: Facilitate the adoption of new features by clients, providing necessary training and support. Communicate technical features and benefits in a way that resonates with clients, focusing on outcomes and value
- Troubleshoot Issues: Address and resolve any issues that arise across client environments, ensuring minimal disruption to client operations
- Gather and Relay User Feedback: Collect feedback from users and relay it to the product and engineering teams to inform future development
- Track Adoption Metrics: Monitor client adoption metrics and proactively intervene to address any potential issues
- On-Site Client Work: On occasion, visit clients on-site in NYC
Our take
As M&A deals continue to increase in both size and frequency, key stakeholders have been actively seeking tools to streamline their work. Datasite emerges as a solution. Having transitioned from its original focus on communications, the company now offers a suite of SaaS products tailored for M&A professionals, serving approximately 75% of the leading legal firms in the field.
Benefiting from its extensive experience in the industry, Datasite has successfully transformed into a more contemporary business entity. It has recently introduced highly acclaimed AI-powered technology to assist in deal preparation, asset marketing, and facilitating buy-side acquisitions.
With significant global expansion and strategic acquisitions, Datasite remains committed to enhancing its platform capabilities. Notably, in March 2023, it unveiled Datasite Cloud, specifically designed to streamline every aspect of the dealmaking process within a unified platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Company benefits
- Culture and benefits built around work-life balance
- Extensive resources to support physical and mental health
- Employee assistance program
- Generous retirement plans
- Incentives for referring new colleagues
- Learning, training and mentoring programs
- Cross-functional projects
- Stretch assignments to help you progress
- Receive feedback and earn bonuses from peers & managers
- Employee bonding activities
- ESG and charitable team initiatives
Company HQ
Downtown West, Minneapolis, MN
Leadership
Rusty Wiley
(President & CEO, not founder)Before joining Datasite, Rusty held various executive roles at IBM Corporation, most recently, as General Manager, Banking & Financial Markets. Upon joining Datasite in 2014, Rusty led the successful transformation from a communications and print-related business into a global M&A SaaS technology company.
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