AI Solutions Engineer, Weights & Biases

• 3-5 years of relevant experience in a similar role
• Strong programming proficiency in Python and an eagerness to help ML and GenAI application builders through knowledge of deep learning frameworks like TensorFlow/Keras, PyTorch Lightning, and tools such as Streamlit, LangChain, etc
• Excellent communication and presentation skills, both written and verbal
• Ability to effectively manage multiple conflicting priorities, respond promptly, and manage time effectively in a fast-paced, dynamic team environment
• Ability to break down complex problems and resolve them through customer consultation and execution
• Experience with cloud platforms (AWS, GCP, Azure)
• Experience with Linux/Unix

Desirable

• In this role, you'll be working with the most sophisticated ML/GenAI teams in the world working on some of the toughest ML/GenAI problems in computer vision, robotics, natural language processing, Large Language Models (LLMs), and more.
• This specific role will be focusing more on Weights & Biases’ engagement with prospective customers who are evaluating Weights & Biases for their use case. You'll have the opportunity to work with ML/GenAI teams across multiple industries to uncover their ML/GenAI needs, improve their ML/GenAI workflow, explore how Weights & Biases fits into their environment, collaborate on projects, and educate them on the best practices of our product
• Solutions Engineers on our Field Engineering team play a vital role in the success of our customers at Weights & Biases. You'll collaborate with the Sales, Support, Product, and Engineering teams to lead the technical success of our customers after the sales process, acting as the primary source of knowledge and representative to our customers.
• You will play a key role in customer adoption, partnering with our product team to steer product development based on customer feedback and usage patterns
• This is an ideal opportunity for anyone with machine learning experience who is customer-focused and eager to work with the top ML/AI companies globally, focusing on ensuring customer success and adoption post-sales
• Master the implementation of complex ML pipelines and GenAI applications for engineering teams, leveraging Weights & Biases products, to ensure smooth customer onboarding and adoption processes
• Serve as a trusted advisor to new customers by identifying their desired outcomes and clearly communicating Weights & Biases’ product best practices, ensuring their success through effective integration and optimization in the post-sales adoption phase
• Serve as a pivotal link between customers and internal R&D teams by continuously providing customer feedback and advocating for customer needs, thereby directly influencing the product roadmap and enhancements to reflect real user experiences, trends, challenges, and successes