Product Lead, Industrious
Coworking New Products
$120-140k
+ Annual 12.5% bonus and participation in long-term incentive program
2-3 days a week in office
Coworking & private office space
Be an early applicant
Coworking & private office space
1001+ employees
Be an early applicant
$120-140k
+ Annual 12.5% bonus and participation in long-term incentive program
2-3 days a week in office
1001+ employees
Company mission
To meet people where they are to deliver a better work experience.
Role
Who you are
- You get excited about there being more questions than answers when it comes to a new product or problem. You don’t mind taking the first pass at something and getting feedback
- You like talking to customers directly to understand how they work and what matters to them, and thinking creatively (aka beyond our current product set) to figure out how we might meet those needs, even the unspoken ones
- You’re great at working with cross-functional partners to solve tricky problems and you leave smiles not burn marks in your wake
- 5+ years of senior-level operating experience in multi-unit management positions in F&B, retail, hospitality, or other high-growth or scaled, consumer-facing environments
- Proven cross-functional execution; you’ve successfully led complex initiatives and projects across multiple departments (e.g., Tech, Operations, Finance) and delivered measurable results
- Financial fluency; you are comfortable reading a P&L, can build a business case for new products, and anticipate the business implications of strategic decisions
- Strong analytical skills. You are proficient in data visualization and analysis tools (e.g., Looker, Tableau, or Excel) and have a proven ability to turn complex datasets into a clear human story
- A hands-on, entrepreneurial approach with a bias for action and a track record of driving tactical deployment and execution in an operational setting
What the job involves
- We’re looking for a Product Manager, Coworking New Products to play a critical role in evolving the next chapter of Industrious Coworking Memberships
- How teams gather and collaborate in person is evolving: how often they meet, where they choose to work, and how they want to connect are all shifting
- This high-impact role will be at the center of shaping how our Non-Private Office (NPO) products adapt to support individuals and teams in the years ahead
- They’ll develop new membership types, in addition to managing the existing NPO product set (Access, Virtual Memberships, Meeting Rooms, and Day Passes). You’ll be directly responsible for the revenue of the NPO business
- You’ll report directly to our Senior Director, Coworking New Products, and will work closely with our Chief Product Officer
- You think using our product and spending time with customers in the office is an important part of running our business. If you’re successful, you’ll be a key part of making the future of work a reality
- Own the revenue streams for our Non-Private Office (NPO) products in North America. You’ll deliver against ambitious revenue targets
- Develop and execute pricing strategies, including dynamic ones, for our memberships and products including our On Demand and membership products
- Leverage AI to expand and streamline our sales pipelines to drive results
- Partner with Area Sales leads and Member Experience Managers to drive NPO sales and to deliver on the product
- Directly support or lead sales as needed (e.g. enterprise clients, broker-referred leads, high revenue impact)
- Manage our highest impact accounts and partner with the operations team to support them in delivering an incredible experience to our most complex NPO customers
- Drive business performance through data and analytics
- Use data sets (both quantitative and qualitative) to drive insights on our business and future product development
- Analyze performance trends to tell the story of the needs of our customers and our members. Share insights with the rest of the company that drive decision making
- Gather qualitative feedback from members through conversations and analysis of data sets to really understand the needs of our customers
- Lead the execution and roll-out of new membership and product pilots and launches iterating rapidly based on user feedback and financial performance
- Work with our Design and Unit Operations teams to make physical product improvements that will optimize our NPO product experience and growth
- Support in defining the Digital Product roadmap for NPO products, specifically focusing on tools for pricing, booking, and member experience. Own the day to day execution of product roll outs in partnership with the digital team
- Serve as the key subject matter expert for NPO products, and manage all NPO related projects and initiatives across multiple departments
- Work closely with our G2M team to successfully deploy new product types, and to gather feedback for product iteration
- As the revenue owner for NPO, you’ll partner with our FP&A and Accounting teams to manage reporting and forecast annual revenue
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple in recent years and has even taken over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they co-founded and served as the CEO at Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
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