People Operations Manager, Moonpig
1-2 days a week in office
Online company for personalised cards, gifts and flowers
Be an early applicant
Online company for personalised cards, gifts and flowers
501-1000 employees
Be an early applicant
1-2 days a week in office
501-1000 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- Proven experience in a People Lead or People Operations Manager role
- Strong background in designing and implementing scalable, efficient People processes
- Deep understanding of governance, compliance, and audit readiness within HR
- Expertise across the full employee lifecycle, including onboarding, offboarding, and employee relations
- Experience working in fast-paced, high-growth or international environments
- Hands-on experience managing global payroll processes
- Demonstrated experience leading and developing small teams
- Ability to simplify complexity and create clear, user-friendly solutions
- Strong coaching and mentoring capability
- Excellent organisational, communication, and stakeholder management skills
- Proficiency in HR systems, data management, and reporting
- High attention to detail with a strong focus on accuracy and service quality
- Collaborative and team-oriented approach with the ability to influence across functions
- High integrity with a commitment to confidentiality
- Positive, solutions-focused mindset with resilience in a dynamic environment
What the job involves
- We’re looking for a People Operations Manager to lead the engine room of our People function at Moonpig
- This is a high-impact role focused on delivering a seamless, high-quality employee experience through simple, scalable, and compliant People Operations
- You’ll lead a talented team and take ownership of all core People Ops processes—from onboarding and payroll to data, governance, and policy
- With a strong focus on accuracy, simplicity, and continuous improvement, you’ll ensure everything runs smoothly behind the scenes while enabling the wider business to scale effectively
- Working closely with teams across Finance, Legal, Tech, and People, you’ll play a key role in shaping how we deliver consistent, efficient, and user-friendly experiences across the employee lifecycle
- Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance, and continuous improvement
- Own and optimise People Ops processes to ensure they are simple, scalable, and user-friendly, removing unnecessary complexity
- Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation, and audit readiness
- Ensure global People Operations meet all legal, regulatory, and internal compliance requirements
- Oversee the end-to-end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls
- Lead the development, implementation, and review of People policies across the Group
- Manage compensation and benefits processes, ensuring alignment to policy and clear communication
- Own onboarding and offboarding processes, ensuring a consistent and high-quality employee experience
- Manage international mobility, including visa applications and renewals
- Maximise the use of HR systems to streamline workflows, maintain accurate data, and deliver meaningful reporting
- Identify opportunities to leverage AI and technology to improve efficiency and insight
- Develop and maintain People metrics and reporting to support data-led decision making
- Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery
Application process
- Stage 1: Recruiter Screening Call (30 mins)
- Stage 2: Hiring Manager Interview (30 mins)
- Stage 3: Stakeholder Interview (People Partnering and Finance) (60 mins)
- Offer! 🎉
- Our process may vary depending on role and availability. We keep candidates informed of any changes
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
And it doesn't plan on slowing down anytime soon, as it looks to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Bros. This commitment to innovation positions Moonpig to capture even more market share and strengthen its leadership in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Annual reviews
- Attractive annual bonus scheme - with increased earning potential based on business and individual performance
- Pension scheme where we match up to 5%
- Referral scheme with cash bonus available
- Interest-free travel loan
- Sharesave Plan - Save as you earn
- Generous staff Moonpig, Red Letter Days and Buyagift products
- Private medical insurance
- Private dental plan
- Life assurance paying 4x your salary
- Eye care vouchers
- Cycle to work scheme
- Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
- Dog-friendly offices
- Access to a broad range of training workshops and courses
- Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
- Career Conversations with your manager to create your Career Development Plan
- 25 days’ holiday plus 1 day per year of service (up to 30 days)
- Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
- Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
- Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
- Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
- Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts
Company HQ
Farringdon, London, UK
Leadership
Catherine Faiers
(CEO)Previously Non-Exec Director at Allegro and COO of Auto Trader and Addison Lee. Was also Corporate Development Director at Trainline and a Director at DC Advisory.
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