Customer Experience Specialist, CoachHub
French Speaker Clients
Plus uncapped bonus & Shares
More information about location
AI-powered coaching software
Job no longer available
AI-powered coaching software
1001+ employees
Job no longer available
Plus uncapped bonus & Shares
More information about location
1001+ employees
Company mission
To democratize coaching for all career levels worldwide
Role
Who you are
- You have an affinity for technology and ability to handle complex software issues?
- Technology is part of your daily business, maybe even a leisure activity? And you speak both French and English? Splendid !!!
- You bring at least 2 years’ experience in a at least partial technical oriented support role
- You have previous work experience in a customer focused international environment; a fast growth start up environment is a plus
- You have preferably a higher degree in a business related field
- You are confident with trouble-shooting, especially for software
- You are able to communicate in business fluent English and French
- You are interested in topics such as business coaching, systemic coaching and psychology
- You hold a valid German work permit or are able to legally work in the European Union
What the job involves
- As Customer experience (CX) Specialist for French-speaking clients (m/f/d), you will join our international CX team and work cross functional in establishing systemic business coaching in EMEA
- You are responsible for the CX-related Customer Journey of our Coachees and Coaches in a two-part role
- Providing the best client experience as a responsible single point of contact for our French-speaking Coachees and Coaches and as well English-speaking Coachees and Coaches in the full EMEA region
- Guiding the Coachees from the beginning of their coaching program until the end
- Building close relationships with our platform users via email and chat supporting them in their incoming requests; as needed you will also connect in outbound via videocalls
- Solvin complex technical requests
- Keeping track of every request in ultimate responsibility
- Proactively contacting Coachees and Coaches to offer support
- Working with digital tools like Zendesk, Confluence and Jira
- Research and analyze complex data
- Assess customer feedback
- Contribute to the further improvement of our offering
- Proactively propose new solutions and new processes
- Autonomously manage special projects
- You will create the future of digital coaching with us - your name will be part of this story!
- You will be a member of our global CX team and have a direct impact on the quality of the Coachee journey
Application process
- If we sparked your interest, please submit your CV in pdf format in English to help make the process easier
- We are looking forward to your application. Ideally, you already send us your notice period and your salary expectations
Our take
CoachHub wants to democratize coaching for all career levels worldwide and empower organizations to completely rethink people's development. It offers companies a solution to the current challenges in the world of work, by enabling organizations to create personalized, measurable and scalable coaching programs for the entire workforce, regardless of department and seniority level.
Recently, CoachHub launched its AI Coaching Companion, an innovative tool integrated into Microsoft Teams. This AI-driven feature offers continuous support and personalized learning between coaching sessions, enhancing the overall coaching xperience with interactive role-playing, situational guidance, and tailored learning recommendations.
Its recent acquisition of French market leader Moovone and the coaching brand of Ausatrian consultancy Klaiton, combined with its latest Series C funding, have accelerated its global expansion and product innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2024
$42.1m
GROWTH EQUITY VC
Jun 2022
$200m
SERIES C
Total funding: $374.2m
Company HQ
Government District, Berlin, Germany
Leadership
Yannis Niebelschütz
(Co-Founder)Founder & current CEO of Elite Startups Management. Also founded testhub, vjsual, Personology, and MyParfuem. Former Sales Manager at LinkedIn.
Matti Niebelschütz
(Co-Founder & CEO)Former CEO at Rocket Internet (Founder) and UNIQUE Fragrance. Founder of Elite Startups Management, MyParfum, Personology, Choice of Nature, and Flaschenlabel.de.
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