Customer Support Coordinator, Wayfair
More information about location
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- English (C1) and German (B2 minimum) language fluency, both verbal and written communication skills, Mandarin or Polish is a plus!
- Demonstrate working knowledge of operating within a supply chain/ logistics environment
- Strong problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution
- Proven experience in managing small projects, demonstrating the ability to oversee timelines, coordinate resources, and ensure successful project delivery
- Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment
- A passion for continuous learning and a positive attitude toward professional growth
What the job involves
- The Global Partner Desk plays a vital role in Wayfair's supplier support strategy, with team members acting as external ambassadors for the supplier-partners that contribute to Wayfair's extensive product range
- As a Supplier Support Associate you will act as the main point of contact for our continually expanding network of suppliers, helping them navigate daily challenges and providing support through training and guidance on how to effectively use Wayfair tools
- Using your strong collaboration and problem solving skills you will work closely with internal teams (merchandising, accounts, fulfillment and pricing) to get to the root cause of the problem and deliver exceptional customer service to our suppliers
- Serve as the primary contact for our suppliers in addressing daily challenges, offering assistance through education and guidance on utilizing Wayfair tools
- Collaborate seamlessly with our global team and across various functions to promote effective teamwork
- Build and foster strong relationships with both suppliers and internal stakeholders
- Critically evaluate external and internal processes, suggesting and executing enhancements to boost efficiency, effectiveness, and the overall supplier experience
- Support testing new and innovative processes, recognizing trends and opportunities for improvement
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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