Solutions Engineer, Instructure
EMEA
More information about location
Dynamic learning management platform
Be an early applicant
Dynamic learning management platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To help learners thrive in tomorrow's landscape by delivering a future-ready ecosystem.
Role
Who you are
- Candidates must be Multilingual (Spanish and English required)
- Applied understanding of teaching, instructional design, or education administration. Experience in software sales or educational technology a plus
- Technical understanding of education technology, web technology, systems integration, SaaS, student information systems, APIs, etc
- Self-motivated, self-reliant, collaborative, and communicative
- Articulate and compelling presentation skills with the ability to present to a wide range of stakeholders, both virtually and face to face and in casual and high stakes scenarios. Will also be expected to present and support trade shows
- Fluency in Spanish and English required. Multilingual candidates who also speak Italian are preferred
- Excellent communication skills in speech and writing, tailored for the audience
- Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- Comfortable in the dynamic atmosphere of a fast-paced tech company with a rapidly expanding customer base
- Experience with channel sales and partnerships a plus
- Experience working in EMEA countries outside of Europe (ex. Africa or Middle East) a plus
- Must be prepared for extensive travel if/when conditions permit, with access to a nearby airport. Once Covid-19 restrictions are lifted, travel requirements are expected to return to pre-pandemic levels (up to 60%)
What the job involves
- We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE), having the primary objective of helping guide prospective customers in their Instructure Learning Platform evaluation process
- Specifically, this SE will support evaluations of Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Credentials, and Impact by Instructure
- SEs are the primary knowledge resource for the sales team
- They are responsible for identifying deployment and technical issues for assigned accounts during the pre-sales process, developing creative solutions to address unique use cases, and establishing and maintaining strong relationships throughout the sales cycle
- Working in collaboration with their assigned Regional Directors (RDs), SEs play an essential role in the sales process, acting as technical advisor and product advocate; thoughtfully considering customer needs to arrive at a best solution
- This SE position will be based in Europe and will partner with our Regional Sales Representatives
- Present the Instructure Learning Platform as a product (and as a partner) to all stakeholders, from shallow to deep, from storytelling to technical deep-dives
- Develop and deliver tailored product demonstrations that are simple but engaging
- Discover and analyse individual customer goals and challenges and map those back into the appropriate Platform solution(s)
- Analyse technical requirements in RFIs/RFPs and determine which Instructure solutions, services and partners will be required to meet the client needs
- Respond to functional and technical elements of RFIs/RFPs (experienced Sales Engineers are successful at addressing client needs during very competitive RFI/RFPs)
- Convey customer requirements to leadership
- Successfully conceptualise and communicate about how products and services affect opportunities and sales exposure within an organisation and the education space
- Understand and document customer requirements to support a successful evaluation, proof of concept and implementation
- Track progress on projects through consistent record-keeping and knowledge-sharing
- Facilitate a successful transition as prospects become customers
Salary benchmarks
Our take
Instructure is an education technology company, creator of the Canvas Learning Management Platform that allows schools to build digital learning environments that meet the needs of their institutions. The platform simplifies teaching, elevates learning, and eliminates the headaches of supporting and growing traditional learning technologies.
The Canvas platform has grown to become a key part of a large number of educational institutions, from pre-school to higher education. Meanwhile, the company has gone international and hit the $1 billion market cap, made a number of acquisitions and invested in R&D. In fact, much of Instructure's workforce is dedicated to R&D, which shows their focus on innovating.
Instructure was itself acquired in 2024 by KKR, which supports a broad-based equity ownership program for Instructure employees. With KKR's record of acquired companies, this is a promising development. And, as the company centres a future-oriented vision and brand strategy, it will be interesting to see what it does next.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2016
$4m
SERIES A
Aug 2015
$1.5m
CONVERTIBLE
Total funding: $5.5m
Company benefits
- Join a passionate community of educators and the people working to support them
- Access to a large course library, mentoring and coaching opportunities, and regular feedback
- Community engagement (partnerships, volunteering, free learning resources, and ongoing outreach efforts)
- Office culture that values outcomes and impact above all
- Equity and ownership programs give every employee a stake in our future
- Ownership, recognition, and celebrations of shared success
- Growth opportunities (we’re all about helping our people move into (and thrive in) new roles)
Company HQ
Cottonwood Heights, UT
Leadership
Steve Daly
(CEO)They have a BS in Mechanical Engineering and a MBA in Strategy and Finance with more than 20 years experience in hardware and software industries.
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