Renewals Manager, Superhuman
$108-136k
OTE
Salary is benchmarked on US rates and may vary by other locations. Plus company stock options
Speedy email experience
Be an early applicant
Speedy email experience
101-200 employees
Be an early applicant
$108-136k
OTE
Salary is benchmarked on US rates and may vary by other locations. Plus company stock options
101-200 employees
Company mission
To provide the fastest email client in the world.
Role
Who you are
- Experience: You likely have 3–5 years of experience in SaaS renewals, Customer Success, or Account Management. You’ve managed high-volume renewal pipelines and are comfortable negotiating contract terms and pricing. You bring strong forecasting skills to renewal outcomes and know how to collaborate cross-functionally to reduce churn
- Commercial Confidence & Negotiation: You’re comfortable leading commercial conversations — whether it’s discussing pricing, navigating objections, or structuring win-win outcomes. You bring clarity to terms, hold your ground when needed, and know how to tailor your message to drive alignment and close the loop
- Forecasting & Pipeline Hygiene: You maintain clean, up-to-date records and can confidently speak to where every deal or renewal stands. You’re proactive in flagging risks, calling your shot, and delivering reliable forecasts — helping your team plan with confidence
- Ownership & Accountability: You take full responsibility for your book, your metrics, and your outcomes. You’re proactive in solving problems, asking for help when needed, and following through on what you commit to. When something slips, you’re the first to raise your hand and course-correct
- Process Improvement & Operational Rigor: You spot inefficiencies and don’t just work around them — you suggest better ways forward. You bring structure to repeatable tasks, look for ways to automate or simplify, and help build systems that scale. You’re known for keeping the trains running on time
- AI Enthusiast: You believe AI will revolutionize how we work as well as the experiences that we create for our customers. Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team
- Asynchronous Communicator: You’re effective across various mediums (especially Slack, notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up
- Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise
- Data-informed: You know how to define, measure, and manage sales funnel metrics
What the job involves
- As a Renewals Manager, you will lead the full renewal lifecycle for a high volume of SMB and Commercial customers. You'll own and scale the renewal motion for our highest-volume customer segment - driving strong gross retention, reducing churn, and building efficient, proactive renewal workflows that deliver value to both customers and Superhuman
Our take
We spend a staggering upwards of 3 hours a day buried in our emails. The majority of us are used to legacy giants like Gmail or even Hotmail. Superhuman recognizes that our email UX could just be a lot more beautiful and efficient, and have integrated smart features like “unsend” so we never have to suffer the embarrassment of another typo.
Although standing out in a market of free services (they charge a $30 per month fee), Superhuman commanded a waiting list of over 250,000 during its beta testing phase.
With more than $100 million in overall funding from firms like Andreessen Horowitz and First Round Capital, Superhuman is setting trends in emerging enterprise software with both its design and go-to-market strategy. They’ve managed to steal an audience from the big players by giving users something beautiful and more streamlined to work with. Its 2024-released feature is a testament to this, which generates instant reply suggestions for emails that are smart, context-aware and efficient.
Steph
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2021
$75m
SERIES C
May 2019
$38.2m
SERIES B
Total funding: $113.2m
Company benefits
- Friday wins: a weekly event where entire teams gather to share what they have accomplished during that week
- Super buddies: in your first week you are paired with an experienced team member outside your team to help you settle and show you the ropes
- Lunch roulette: Every Wednesday, teams are split into random groups of two or three to grab lunch outside the office
- 401k
- Flexible parental leave
- $3000 per year towards your professional development
- Allyship education program to help build your best self
- Custom MacBook Pro
- $3000 budget for workstation setup
- All your lunches catered or expensed
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses
- Work from home opportunities
- Health insurance
Company HQ
The East Cut, San Francisco, CA
Leadership
Rahul Vohra
(CEO & Co-Founder)Before founding Superhuman, Rahul was a Technical Advisor for BOLDstart Ventures, which provides seed and first-round funding to early-stage internet companies. Rahul has also been an investor in Partender, sendwithus, EasyPost, Placer and YesGraph.
Conrad Irwin
(CTO & Co-Founder)After founding Rapportive, which added context and transparency to emails, Conrad worked as a Senior Software Engineer for Linkedin. Before co-founding Superhuman, they were the VP of Engineering for Bugsnag, an automatic crash detector for web and mobile apps.
Share this job
View 7 more jobs at Superhuman