Customer Care Executive, Heights

• Exceptional interpersonal skills coupled with empathy to connect and address customer needs effectively
• Superior problem-solving abilities to navigate complex customer queries and find effective solutions swiftly
• Perfect written English, ensuring clear and professional communication across all platforms
• Highly organised, with a proactive attitude and a strong desire to learn and thrive in a dynamic, fast-paced environment
• Have a flexible schedule, available for 10–20 hours weekly based on support demand

Desirable

• This is a part-time independent contractor role
• Provide outstanding inbound support across all contact channels (email, social media, and live chat), ensuring high customer satisfaction by addressing inquiries with empathy and thoroughness
• Helping customers choose which subscription they would like, offering alternative products and upselling our bundle offering where applicable
• Manage communications regarding order updates, including any delivery delays or changes, while coordinating with our shipping partners to track orders effectively
• Regularly collect and report customer feedback, using data to pinpoint areas of concern. Promptly escalate issues to management or appropriate teams when needed
• Display flexibility in work hours, including availability for evening shifts and holidays, to ensure continuous support coverage
• Represent the core values of Heights, demonstrating curiosity, personal engagement, and a caring attitude in all interactions