Technical Support Account Manager, Renaissance

eduClimber

Salary not provided

Salary Range $24.52 - $33.80 p/h This range is based on national market data and may vary by experience and location

Excel

Junior and Mid level

Remote from US

More information about location

Educational assessment technology and solutions

Job no longer available

Educational assessment technology and solutions

1001+ employees

B2BEducationLearning

Job no longer available

Salary not provided

Salary Range $24.52 - $33.80 p/h This range is based on national market data and may vary by experience and location

Excel

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BEducationLearning

Company mission

To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.

Job

Company

Role

Who you are

High school diploma/ GED with 2+ years of experience providing technical account management support. OR Equivalent combination of education and experience
Cross-training in other Renaissance customer-facing departments, preferred
Some experience in workflow planning, troubleshooting issues and responding to customer inquiries
Some experience with Virtual system software
Some experience with Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Excel) and other computer applications

Desirable

Some experience with MTSS (Multi-tiered Support System) program or initiatives

What the job involves

The Technical Support Account Manager for our eduClimber product provides accurate and responsive service and support to Renaissance’s internal stakeholders in Customer Success, Sales, Data Integration, etc., and strategic/statewide accounts who have purchased Technical Account Management (Tier 1, Tier 2, or State)
The TSAM will build strong relationships with key customer stakeholders (account administration) and internal stakeholders (Customer Success, Sales, Data Integration, etc.)
The TSAM will enjoy a fast-paced, analytical, technical environment while dedicating their time toward the account portfolio’s Customer Support needs
As a Technical Support Account Manager for our eduClimber product, you will:
Assist in providing accurate and responsive service and support to Renaissance’s internal stakeholders
Communicate (via clear, concise instructions) with customers via email to answer questions and/ or troubleshoot issues
Apply training and resources to provide solutions to the problems presented
Work closely with customer stakeholders; Maintain a thorough understanding of the customer’s implementation, expectations, and desired Customer Support experience
Maintain core expertise of all Renaissance products, services, and processes for effective support of TSAM customers
Adhere to high-profile case management and project guidelines and exceed expected levels of TAM Success Metrics
Proactively taking on additional tasks and projects that could be complex in nature

Our take

Renaissance Learning is one of the largest U.S. providers and a global leader in reading, math, and assessment solutions for K-12 schools. Through acquisitions and development, Renaissance Learning is the parent company of a slew of educational companies, such as Nearpod, Illuminate Education, KeyPhonics, Schoolzilla, and more.

Used in 40,000 schools in more than 100 countries around the globe, the company powers some of the most recognizable assessment programs in education, such as Accelerated Reader (to support individual reading practice), myON (increasing students' access to high-quality reading materials), and myIGDIs (for accurate assessment of early learning).

Renaissance has a valuable reputation for being a company that truly addresses a range of educational needs faced by students by providing educators with the tools they need to help learners of all levels succeed. Its continuous growth within the space has the company well set to maintain a strong market share in an expanding and well-funded sector.

Freddie

Company Specialist at Welcome to the Jungle

Insights

14% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (3.1)

Company

Funding (1 round)

Feb 2014

$40m

LATE VC

Total funding: $40m

Company benefits

Tuition Assistance (Up to $5,250)
Career Development Platform
Employee Assistance Program
Employee Well-being Program to Cultivate Healthy Habits
Premium Subscription to Calm
Up to 20 weeks of Parental Leave (6 weeks unpaid, 14 weeks paid)
12 Paid Holidays
Paid Vacation Time Off
Flexible Work Schedules
Milk Stork: Breast Milk Delivery Service
World Class Benefits -Medical, Dental, Vision
Expert Second Opinion
Community and Company Events
Telemedicine
Accident, Critical Illness & Hospital Indemnity
Short and Long Term Disability Options
Weight Loss Program
Employee Assistance Program
Retirement and Investment Advice
401 (k) and Roth 401 (k)
Health Savings Accounts
Flexible Spending Accounts
Identity Monitoring Protection
Life Insurance with Company-Paid Premium
Voluntary Life Insurance for Employee, Spouse, Children
Employee Referral Program
Commuter Benefits

Company HQ

Wisconsin Rapids, WI

Leadership

Chris Bauleke

(CEO)

Former CEO of myON and Healthland. Was an SVP & General Manager at McKesson for 16 years before becoming President of Health Systems Performance Solutions.

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