Customer Support Advisor, LiveScore Group
Bulgarian Speaker
£25.8-29.7k
Junior and Mid level
Stoke-on-Trent
Real-time sports scores and free-to-air live stream service
Posted today
Real-time sports scores and free-to-air live stream service
501-1000 employees
B2CGamblingDigital MediaSaaSSports
Posted today
£25.8-29.7k
Junior and Mid level
Stoke-on-Trent
501-1000 employees
B2CGamblingDigital MediaSaaSSports
Company mission
To grow the world's leading sports ecosystem.
Role
Who you are
- This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service
- If sport is your passion, we’ve got you covered with Sports on in the background 24/7
- Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support
- Ability to speak and communicate fluently in English and Bulgarian
- Excellent listening and interpersonal skills
- Strong problem solving and critical thinking skills
- Be IT literate with excellent written communication skills
- Flexibility, drive, and an enthusiasm to succeed
What the job involves
- Training Period: Will be conducted Monday to Friday, 9am to 6pm for the first four weeks
- Working hours: 40 hours per week, 5 days out of any 7 (8 hours a day, between 7:50am - 2am)
- At the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team
- This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK
- A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!
- At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top
- We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition
- As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users
- We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
- Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels
- Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met
- Communicate in a prompt, thoughtful and clear manner
- The ability to multi-task between customer contacts
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer
- Address any issues of conflict or complaint whilst displaying commercial awareness
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate
- Stay up to date with company products, services, and policies to accurately answer customer questions
- Collaborate with other departments to ensure customer satisfaction and retention
- Classify customer contact, supporting the business in identifying process & product improvements
Our take
Livescore Group is a union of sports streaming, digital media, and online betting companies that includes Livescore (founded in 1997), Livescore Bet, and Virgin Bet. With streaming services predicted to spend over $10B on sports rights in 2024 alone, the Livescore Group is located in the heart of a lucrative industry, and that’s before the gambling side of their group is even considered.
Livescore Group makes considerable revenue from selling its advertising space, and with streaming becoming an increasingly popular way to engage with sports, it’s unsurprising that in 2022 the company received large sums of venture capital.
Livescore Group is using this funding to accelerate growth in Central and Eastern Europe, further bolstering its 35 million worldwide active monthly users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Leadership
Sam Sadi
(CEO)Previously CEO of Gamesys, and Director of Bwin Labels at Bwin.party Digital Entertainment, Founding Partner Trendee Europe and Owner of Sport One Online Gambling Consultancy.
Diversity, Equity & Inclusion at LiveScore Group
- The I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum: LiveScore Group is committed to diversity and inclusion, which we recognise as critical to our business and fundamental to everything we do. The I.D.E.A Forum programme includes systemic and holistic initiatives at both strategic and operational levels across all our entities. Our programme is supported by policies and practices providing an integrated approach to inclusion, opportunity, equality and diversity at LiveScore Group.
- LiveScore Group recognises that actions speak louder than words. Though sports and gaming typically lack a representative workforce, we are focussed on creating a more balanced employee base that reflects the diversity of our audiences as well as developing products and features that have wider appeal. We are committed to recruiting and fostering the development of a people from varied backgrounds to bring diversity of experience and promote thought-diversity within our teams. We passionately believe that you have the right to ‘live your truth’ each day, and we are working on reducing barriers to entry (and upward mobility) – particularly for those from underrepresented communities.
- One of the aims of the I.D.E.A Forum is to eliminate practices of unconscious bias and discrimination from our ways of working as well as creating opportunities for diverse talent to thrive. We are not yet perfect, but our whole group – executives and employees alike – are dedicated to becoming better, and we invite you to join in on our collective journey to inclusiveness as we believe and invest in a more equitable society for all.
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