Partner Success Manager, Orgvue
Salary not provided
Mid and Senior level
London
1+ day a week in office
Workforce analytics company
Be an early applicant
Workforce analytics company
201-500 employees
B2BInternal toolsProductivityAnalyticsBusiness IntelligenceSaaS
Be an early applicant
Salary not provided
Mid and Senior level
London
1+ day a week in office
201-500 employees
B2BInternal toolsProductivityAnalyticsBusiness IntelligenceSaaS
Company mission
To empower organizations to reimagine the workforce.
Role
Who you are
- You’re excited by the prospect of joining a rapidly growing international company
- You’re interested in problem solving with our customers in the Org Design and Workforce Planning space
- You want to make a fundamental difference to some of the largest organizations and household names
- You love wearing multiple hats, working in fast-paced environment, and taking on difficult challenges
- You enjoy working across a variety of stakeholders (both internal and external)
- You don't get flustered easily. If you don't know the answer, you'll dig until you find it
- Undergraduate or graduate degree in Business, Information Sciences or other related business disciplines
- Minimum of 3 years’ experience in management consulting roles, preferably in the human capital, talent or Organisation Design consulting space
- Preferred: Minimum of 2 years’ experience as a user of Orgvue
- Strong project management skills; need to be coordinating across our ecosystem to support our customers’ needs
- Great presentation skills and professional service mindset; will need to be in front of our most strategic partners and our internal leadership teams on a daily basis managing expectations
- Problem-solving skills; need to translate partner needs and requirements to practical solutions to drive value
- Commercial mindset; need to be constantly thinking of how to prioritize and/or adjust components of the alliance plan in order to drive greater volumes of projects with our partners and to ultimately increase revenue potential for Orgvue and our partners
- Technical literacy; ultimately will not need to be using Orgvue day to day, but will need to be literate in Orgvue technology and technical solutions
What the job involves
- As a Partner Success Manager, you will be responsible for helping our strategic alliance partners maximize the value of their relationship with Orgvue and enabling an environment that leads to new business development opportunities
- You must be able to manage relationships, manage risk and oversee cross-functional activities in order to enable our partners to leverage Orgvue on their projects and to expand the volume of Orgvue projects delivered over time
- You will advise and work directly with leaders, super users and their teams in executing joint alliance plans and priorities which may include go to market plans, custom Orgvue technical solution development, project delivery and user enablement activities
- You will be a driving force behind our partners in maturing their internal Orgvue capabilities on their most strategic programs of work with leading companies around the world
- You will also serve as a key connector to our Product team to suggest improvements that will make Orgvue an even better product and to our Sales team to expand Orgvue’s footprint with direct customers via our partner channel
- When not working directly with alliance partners you will be working with other team members on projects to help build and scale service offerings for our partner community
- Manage all aspects of day-to-day joint alliance plans with our strategic partners, including:
- Orienting our strategic alliance partners to our support model and creating the program infrastructure required to ramp up and support ongoing usage of Orgvue within our partners’ consulting businesses
- Establishing and mobilizing critical routines and feedback channels to manage our strategic relationship – e.g., COE development, enablement routines, Product feedback forums, etc
- Oversee the setup of partner-specific Orgvue tenants to be used for training, demos and/or storage of custom solutions
- Co-create and oversee a training and enablement plan to help partners build capability on the Orgvue platform and prepare for project delivery
- Deliver basic training to partner users (analysis, modelling, admin)
- Coordinate with other stakeholders, including technical account management resources and advisory resources, to plan and deliver training for advanced solutions, where necessary (activity, competency, workforce planning)
- Manage and execute core deliverables to the Alliance on a weekly, monthly, quarterly basis; for example:
- Tailoring standard Orgvue enablement or sales content to fit specific alliance objectives or use cases
- Setting up a community of practice within a partner environment
- Support Alliances in defining and managing joint alliance plans across three key dimensions: go to market, product development, project delivery and enablement
- Coordinate with Partner Success and Alliances team to establish goals and milestones for individual partners within region
- Manage day to day operational activities with the partner, including alliance plan management and Orgvue tenant management across active projects,
- Prepare and review regular reporting of tenant consumption, usage trending, issue escalation
- Manage impacted internal stakeholders and extended team members that are needed to support aspects of the joint alliance plan (e.g. Marketing, Legal, Product, Technical Account Management, Partner Solutions, Enablement, Advisory, etc.)
- Work with Sales team to qualify conversions of partner projects to direct license agreements
- Regularly review NPS data within region and by partner to identify detractors or risk areas and mobilize risk mitigation plans
- Work with Alliances to identify opportunities for new commercial models and opportunities to grow partnerships
- Leverage and adapt assets developed for specific partners for consumption by the wider partner ecosystem, for example:
- Case studies for practitioner training and development
- Sales Training for Partners
- Identify and support development of centralized standard assets based on needs identified at the region/account level
- Contribute to the continuous development and improvement of the partner program
Salary benchmarks
Our take
Orgvue is a software company focused on strategising and analysing new organisations to ensure their stability as they grow and develop. Customers include M&S, Tesco, and Sainbury’s.
Orgvue acquired Swiss-Norwegian workforce planning company Dynaplan in 2021 which expanded its organisational focus into a more data-driven one. This was a smart move for Orgvue as they sought to expand into international markets and capitalise on leaps forward in the machine learning field.
As well as this, Orgvue’s expansion and refocus on analytics has put them in a far stronger position to meet the demands and risks facing businesses in the modern world. 2023-appointed CEO Oliver Shaw brings more than a decade of experience in the retail analytics and corporate development space and will further hone the refocus on analytics.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Company benefits
- Hybrid working
- Wellbeing: You will have access to a blended program of Wellbeing initiatives, including confidential access to qualified therapists, virtual fitness sessions and regular webinars on mental health and wellbeing issues. We also provide a free message-based support app to help you through difficult times, whether that’s at home or work
- Perkbox: Discounts on a wide range of restaurants, shops, experiences and technology
- Subsidised Gym Membership
- Private Medical Insurance and Life Assurance
- 25 days holiday
- Pension Contribution matched up to 5%
- Season ticket Loan
- Cycle to Work Scheme
Company values
- Customer first. Always - Customer success is Orgvue's passion. It loves solving the most difficult customer challenges, focusing on delivering value and exceeding expectations.
- Brave and bold - Innovation captures Orgvue's heart and mind. It’s what motivates it and makes it go further.
- We create technology-led scalable solutions for complex problems in a continually changing world.
- Think big, move fast - Orgvue is ambitious, driven, and decisive. It shares our learnings with each other, and takes accountability for its decisions, enabling it to grow faster and stronger.
- We win as one - Orgvue makes thoughtful decisions quickly, executing with speed and intensity. It prioritises rapid learning and decision cycles, allowing It to respond to changing circumstances.
- Innovative and curious - Orgvue works openly, cross-functionally and cooperatively, grounded in a shared vision that enables it to win as a team. It invests in each other’s growth and success.
Company HQ
City of London, London, UK
Articles
Leadership
Rupert Morrison
(Deputy Chair)Currently Founder and CEO of NewCo. Previously Founder & CEO of Concentra Analytics
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