Site Reliability Support Engineer Associate, iCapital
$100-130k
+ Equity and annual performance bonus
3 days a week in office
Fintech platform for alternative investments
Open for applications
Fintech platform for alternative investments
1001+ employees
Open for applications
$100-130k
+ Equity and annual performance bonus
3 days a week in office
1001+ employees
Company mission
To power the world’s alternative investment marketplace.
Role
Who you are
- Bachelor’s degree in computer science, information technology, or related field
- 3+ years of experience in an SRE role with client-facing responsibilities with at least 1 year of AWS experience
- Experience managing monitoring tools such as Prometheus/Grafana, CloudWatch, Splunk, NewRelic and ELK in the cloud
- Strong technical background, with experience in troubleshooting and resolving technical issues
- Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders
- Strong problem-solving skills, with the ability to think creatively and strategically
- Able to work in a fast-paced, dynamic environment
- Experience working with APIs and databases, with a strong understanding of how to utilize them to resolve technical issues
- Familiar with various programming languages and frameworks; python and bash scripting preferred
- Able to troubleshoot and resolve issues related to database connectivity, API integration, and data retrieval
What the job involves
- This role will be responsible for daily management, responding and troubleshooting of system alerts for a large and dynamic application that supports alternate investments, structured investments and annuities web platform
- This individual will be responsible for ensuring that all technical issues are resolved in a timely and efficient manner
- This includes responding to requests, and keeping the stake holders informed of updates at a regular interval
- The SRE Support Engineer will initially triage the alert and escalate internally to a secondary software development staff as needed
- This may require collaboration with members of other engineering teams to help resolve the issue
- This role also requires communication with several different internal teams outside the engineering organization
- Respond in a timely manner to alerts and maintain updates during troubleshooting
- Engage in the initial triage of support requests and either resolving or escalating to the appropriate secondary support team
- Maintain accurate records of troubleshooting steps and document knowledge base articles in the CRM
- Communicate with various team on new technical issues and explaining resolutions
- Utilize a variety of technical tools for troubleshooting for API, database, and data retrieval
- Optimize the system performance, identify bottleneck and categorize issues for automation
- Build dashboards to collect system metrics for tracking and reporting on system reliability and performance
- Help the support team streamline processes and develop new methods for issue tracking
- Take initiative on assigned support requests and collaborating with engineers from multiple teams to problem solve
Our take
Alternative investing can yield huge profits, but it can often be inaccessible, even to enterprises. iCapital solves this problem by guiding large-scale businesses through the alternative investing process.
Since launching in 2013, iCapital has provided enterprises with an investing marketplace. Its focus has been on banking, wealth management, and asset management companies, and iCapital now serves clients such as JP Morgan, Evercore, and Rockefeller. As of February 2023, the company services over $153 billion in global client assets, clear evidence of industry confidence in the company.
iCapital's impact on the financial world is undeniable, forging strong and profitable partnerships with leading institutions like Morgan Stanley. With a proven track record and a rapidly growing platform, iCapital is poised for significant further expansion in the years to come.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 8 rounds)
Dec 2021
$50m
LATE VC
Jul 2021
$440m
GROWTH EQUITY VC
Total funding: $680.6m
Company HQ
Murray Hill, New York, NY
Articles
Leadership
Lawrence Calcano
(CEO)Previously worked as Director of Capitol Acquisition Corp., and served as Director of Vibrant Emotional Health for 10 years.
Salary benchmarks
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Diversity, Equity & Inclusion at iCapital
- We consider applicants of all backgrounds. If you are excited about what we’re building but don't meet some of the criteria above, please don’t let that discourage you from applying
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