Account Manager, Endear
$60-70k
+ Bonus
Retail CRM for consumer brands
Be an early applicant
Retail CRM for consumer brands
21-100 employees
Be an early applicant
$60-70k
+ Bonus
21-100 employees
Company mission
To change the way the retail industry thinks about connecting with their customers and driving in-store sales.
Role
Who you are
- We are seeking an account manager with a passion for helping our existing customers in a variety of ways to ensure their long term success with Endear
- Our dream candidate is self-motivated and has an entrepreneur-like attitude towards their work
- In other words, you like owning your process and the results that follow
- You have a solutions-first approach to helping customers, with an eye on how support can result in upsells, referrals, and expansion
- 2+ years experience in account management for a B2B SaaS (Software-as-a-Service) company
- Experience working with retail businesses is a plus!
- Comfortable working at a 100% remote company
- You're excited about the challenges that come with working for a small start-up company. (We all wear a lot of hats here!)
- Never afraid to question the status quo, you take actions to solve a problem first, and only stop to ask questions or for feedback later
- You enjoy working in a fast-paced and ever-changing environment with the ability to self-manage and prioritize tasks
- You’re eager to learn and grow beyond this role by having an "all hands on deck" attitude
What the job involves
- Develop strong relationships with customers to ensure their success with Endear
- Perform customer trainings and onboardings with screenshare app walkthroughs and Q&A’s
- Periodically check in on account health & performance to spot any potential drop offs in adoption
- Identify opportunities to improve the performance of customer accounts through strategic guidance, problem solving, and providing needed materials
- Guide customers through the expansion/renewal process
- Develop resources and assets both video and written to improve customer success at Endear
- Work cross-functionally with product and marketing to ensure two-way feedback opportunities between your accounts and the corporate team
- Act as an additional support system for sales team for smaller sales opportunities
- Maintain an active role in customer support over chat, email, and phone when needed
- In this role, you will have a direct impact on the growth of Endear and will be involved in shaping the future of Account Management at Endear
- You will be responsible for owning the relationships with key customer accounts, onboarding new customers, and improving the overall adoption, success, and expansion across Endear
- You will work closely with our tight-knit sales team including the VP of Sales, Account Executives, and Account Managers to rapidly develop your skillset
- Additionally, you'll interact directly with the founding team including key department stakeholders across marketing and product
- The right person for this role has experience in SaaS sales or account management and a passion for working in start-up environments; Familiarity and interest in the retail industry is a plus!
Our take
Endear offers retail sales teams a CRM, analytics and messaging platform to help open conversations that lead to sales. This "clienteling app" aims to help personalize the shopping experience, allowing retailers to digitally cultivate individual customer relationships.
With many brands and storefronts moving online, companies have had to adapt to new methods of customer outreach and retention. Endear is keen to present clienteling as a forward-looking retail solution, which can help businesses compete with the easy browsing and price comparison offered by giant marketplaces like Amazon.
Fostering clientele relations offers a non-standard, appealing and attention-grabbing way of netting a strong customer base, which is how Endear stands out in the space. It has earned substantial backing that will be used to fuel product development, enhance customer success and expand into new markets.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2022
$1.6m
EARLY VC
Mar 2020
$1.1m
SEED
Total funding: $2.7m
Company benefits
- Flexible vacation
- Full coverage healthcare
- Stock Options
- Choice of in-person or WFH
Company HQ
Civic Center, New York, NY
Leadership
Jinesh Shah
(Co-Founder)Former Graphic Designer at Chalkfly and Senior Product Architect at ROk3r.
Leigh Sevin
(Co-Founder)Previoulsy a Marketing Associate at Zeel.com and was a 2014 Fellow of Venture For America.
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